Staff UX Researcher, Qualitative, AI/ML Developer Journeys

Google

Sunnyvale, CA

Full Time

Senior

178k-265k

17 days ago

Job Description

About the Role

At Google, User Experience Researchers (UXRs) play a vital role in understanding user needs, attitudes, emotions, and behaviors to inspire and inform product design. The UX team collaborates closely with engineering and product management to create industry-leading products that deliver value for users and Google's business. This role involves exploring user behaviors through primary research methods and working with multidisciplinary teams to create useful, usable, and delightful products. The position offers opportunities to work with and learn from UXRs across Google, contributing to foundational research in AI/ML and developer tools within a collaborative environment.

Key Responsibilities

Lead foundational qualitative research to understand the complex needs, pain points, and workflows of Google's ML developers and data scientists, shaping the core AI/ML tools.
Transform technical complexity into user-centered solutions by defining research questions and validating ML reference architectures.
Set the AI research agenda by identifying and leading foundational research into ambiguous and strategic questions about human-AI collaboration, directly influencing the strategy for Google's AI infrastructure.
Collaborate across teams (PMs, Engineers, Designers, etc.) to gather requirements, build consensus, and ensure solutions meet user needs and Google's strategic goals.
Contribute to the strategic goals for ML solutions and measure the impact of research on product outcomes, establishing best practices for the field of AI development.

Requirements

Bachelor's degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or a related field, or equivalent practical experience.
8 years of experience in an applied research setting or similar.
3 years of experience conducting qualitative research including online and in-person methods.
Experience with research design utilizing methods such as usability studies, contextual inquiry, surveys, etc.

Nice to Have

Master's degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or related field.
10 years of experience conducting UX research on products.
7 years of experience working with executive leadership (e.g., Director level and above).
5 years of experience managing projects and working in large, matrixed organizations.
Experience conducting research in complex technological domains within cloud computing environments and developer tools such as CLI UIs, configuration files, databases, compute, Kubernetes, and networking.
Experience conducting research in AI/ML.

Qualifications

Bachelor's degree in relevant fields or equivalent practical experience.
Minimum of 8 years of experience in applied research or similar roles.

Benefits & Perks

Competitive salary range of $178,000-$265,000 plus bonus, equity, and benefits.
Opportunities for professional growth and collaboration with multidisciplinary teams.
Access to internal research tools and community events such as meetups and mentor programs.

Working at Google

Google follows a simple but vital premise: 'Focus on the user and all else will follow.' The company values collaboration, innovation, and inclusivity, fostering a work environment where multidisciplinary teams work closely together to create impactful products. Google is committed to equal employment opportunity and considers qualified applicants regardless of background or circumstances.

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