Strategic Account Director, Amer

About the Role

Key Responsibilities

• Own a portfolio of select high-value strategic accounts, developing long-term relationships and account plans to ensure product adoption, retention, and growth.
• Identify and drive expansion opportunities within your accounts, such as new use cases, product modules, geographies, or business units.
• Partner closely with Customer Success Managers, Technical Account Managers, and Solution Engineers to ensure ongoing customer success and high product engagement.
• Serve as key executive counterpart for your customers, building trusted advisor relationships with VP and C-level stakeholders.
• Lead cross-functional account teams to align on account strategy and execution.
• Collaborate with solution and technology partners to jointly identify opportunities and strengthen ecosystem value.
• Maintain a deep understanding of Talon.One's capabilities and align them to customer goals, KPIs, and technical architecture.
• Accurately forecast revenue and renewal timelines within your accounts, owning commercial growth targets.
• Represent Talon.One in strategic account touchpoints, product demos, and client-specific events and workshops.

Requirements

• 10+ years of experience in enterprise account management or strategic sales in B2B SaaS, focused on growing existing customer relationships.
• Proven ability to manage large, matrixed client organizations across multiple business units, stakeholders, and geographies.
• Experience developing and executing strategic account plans, and owning commercial growth targets such as upsell, cross-sell, and renewal.
• Strong business acumen with the ability to influence decision-making and build executive relationships.
• Ability to lead cross-functional collaboration with account teams like Customer Success and Solution Engineering.
• Background in e-commerce or B2C marketing tech is a plus.
• Entrepreneurial mindset: strategic thinker with a hands-on, problem-solving attitude.
• Excellent communication and presentation skills, both written and verbal.
• Bachelor's degree preferred (Business, Marketing, Engineering, or related field) or equivalent experience.

Nice to Have

• Background in e-commerce or B2C marketing tech.

Benefits & Perks

• $1,200 annual learning budget and full LinkedIn Learning access
• Manage your own time off with our flexible PTO policy
• $350 home office setup budget, a $50 monthly home office allowance
• Freedom to work from abroad for up to 90 days worldwide
• WeWork On-Demand access for flexible workspace solutions
• Mental health support with nilo.health
• Top-tier Medical, Dental, and Vision plans (Blue Cross Blue Shield MA, MetLife, VSP)
• Build your savings with our 401(k) plan, including a 100% company match up to 4%
• Company-paid Life Insurance, Short-Term, and Long-Term Disability coverage
• Estimated total compensation: $260,000 - $340,000, depending on experience and location