Strategic Product Project Manager I

About the Role

Key Responsibilities

• Establish and drive project schedules and commitments
• Manage assignments, schedules, and deliverables for project team members to meet the scope of work, timeline, and budgets
• Lead project team meetings
• Create and deliver project updates and reports to project team members, management, and clients
• Process new system sale contract packages for voice & data product offerings
• Provide coordination activities for network transport services including DIA, EIPDS, RNS, PRI, DES, P2MP, and SIP, establishing interdepartmental collaboration for successful implementation
• Develop timelines for multisite phased implementations & order processing
• Program/build VOiP systems according to negotiated specifications and customer applications
• Collect and manage programming information, maintain templates for field operations, coordinate due dates, customer training, and order processing
• Support install cutover activities in coordination with customers and field technicians, activate services in C20 switching equipment, and execute moves, adds, and changes on Hawaiian Telcom's Business All in One, VoIP, and SIP system packages
• Interface with customers on-site, via phone & email, interpret customer applications, and recommend communication solutions
• Provide programming support for VOIP phone systems, auto-attendant, call center applications, and add-on services
• May provide Tier 2 support to the Call Center agents for escalated service issues

Requirements

• Four years of College resulting in a Bachelor's Degree or equivalent
• 1 to 3 years in a related field
• 1-2 years experience in Project Management
• 2 years of work experience in customer service, operations, sales, technology, or provisioning
• Working knowledge of circuit provisioning and supporting workflows
• Working knowledge of the FCC Tariffs and demonstrated work experience in a regulated environment
• Experience working with Salesforce, CRM, Tibco, Kenan, AAIS DS & NB, Broadsoft
• Some experience of Enterprise Solutions Group & General Business Sales channels and product offerings
• Project Management certification preferred
• Six Sigma or Lean certification preferred

Nice to Have

• Project Management certification
• Six Sigma or Lean certification