Student Account Specialist

About the Role

Key Responsibilities

• Responsible for the processing of student billing, maintaining auto-billing tables and refund schedules in the Colleague system and updating student billing on a weekly basis.
• Provide information and answer inquiries from students, parents, faculty, administration and staff relating to student accounts and billing.
• Receipt and reconcile online payments on a daily basis.
• Reconcile credit card, check and cash receipting daily.
• Receipt student account monies on a daily basis with quality customer service and professionalism.
• Receipt monthly collection payments and reconcile collections accounts.
• Process student refunds on a weekly basis.
• Prepare direct billing statements for all sponsor billing and special billing statements for students as requested.
• Adjust student accounts for special billing such as parking fines, library fines, policy violations, and late payment fees.
• Send out delinquent statements on a monthly basis.
• Post Financial Aid awards to student accounts.
• Add and release holds prior to semester registration and graduation.
• Participate in new student orientation events.
• Assist in the annual preparation of the IRS 1042-S and 1098-T tax forms.
• Demonstrate a strong commitment to continuous quality improvement.
• Support the College's mission, values, and contribute to the Strategic Plan.
• Demonstrate civil and inclusive behavior when interacting with staff, faculty, students, and visitors.
• Perform other duties as assigned.

Requirements

• A high school diploma is required.
• Some college-level training in accounting, with experience in cashiering, accounts receivable and/or accounts payable, is preferred.
• At least two years' experience in general office/clerical, accounting and customer service.
• Experience with Ellucian Colleague and/or TouchNet payment systems is preferred.

Qualifications

• High school diploma or equivalent.
• Experience in accounting, cashiering, or related fields.