Supervisor, Customer Engagement

McDonald's

Chicago, IL

Full Time

Mid Level

87k-109k

4 days ago

Job Description

About the Role

McDonald's is a global leader in the food service industry, recognized worldwide with restaurants in over 100 countries serving 70 million customers daily. The company is committed to innovation and growth, continuously enhancing customer experiences through digital channels such as mobile apps, self-ordering kiosks, and menu boards. The Customer Engagement team in US Marketing focuses on nurturing profitable customer relationships by leveraging data, technology, and innovation to create seamless and engaging experiences for both customers and crew members.

Key Responsibilities

Connect marketing strategies with technology to execute system initiatives that innovate and enhance the customer experience at restaurants.
Apply a customer-centric mindset to deploy solutions that align with customer needs and business objectives, such as voice AI ordering and reimagining menu boards and ordering experiences.
Lead test & learn strategies in collaboration with cross-functional teams including Global, US Technology, Customer Insights, and US Marketing to drive innovation and optimize business outcomes.
Support the implementation of large-scale global restaurant platform initiatives in the U.S. under the Customer Experience - Serve vision, ensuring key deliverables and KPIs are met.

Requirements

Bachelor's degree in Marketing, Business Administration, or a related field.
Minimum of 3 years of experience in marketing or a related field.
Strong leadership capabilities and ability to influence and lead cross-functional teams.
Some technology background and/or understanding of content management systems preferred.
Some project management experience preferred.

Nice to Have

Technology background and understanding of content management systems.

Qualifications

Bachelor's degree in Marketing, Business Administration, or a related field.
Minimum of 3 years of experience in marketing or a related field.

Benefits & Perks

Bonus eligible
Benefits eligible
Salary range: $87,050 - $108,810, with consideration of experience and other factors.

Working at McDonald's

At McDonald's, people from all walks of life are at the heart of everything they do. The company embraces diversity and is committed to creating an inclusive culture where individuals can be their authentic selves. McDonald's values diversity, representation, and actively works to foster an environment free of inequality, injustice, or discrimination. The company also recognizes its responsibility as a large employer to contribute to communities by helping develop skills and drive aspirations, promoting success both within and outside the organization.

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