Technical Product Manager

SeatNinja

Chicago, IL

Full Time

Mid Level

150k-185k

about 1 month ago

Job Description

About the Role

At SpotOn, we’re helping restaurants and small businesses compete and win with flexible payment and software technology-backed by real people who really care. Our tools include seamless point-of-sale systems and integrated restaurant management solutions designed to increase profits and create better experiences for customers and employees. We are committed to caring hard and moving fast to grow and make a positive impact.

Key Responsibilities

Define the product strategy for SpotOn restaurant software suite, focusing on menu and pricing
Own and manage the product roadmap, making data-informed trade-offs based on customer needs, market dynamics, and business priorities
Bring an innovative mindset to product design and vision, challenging assumptions and seeking bold solutions to customer problems
Partner closely with cross-functional teams including Engineering, Design, Marketing, Data Science, Ops, and GTM to gather input, align priorities, and deliver impactful solutions
Analyze market trends, customer feedback, competitive offerings, and emerging technologies to identify opportunities for differentiation and growth
Lead a cycle of experimentation, learning, and iteration, using insights and data to guide product decisions
Cultivate strong relationships with internal stakeholders and external partners, acting as the product’s advocate and voice of the customer
Collaborate with product marketing and other stakeholders on creating positioning for the products

Requirements

4+ years of relevant product management experience or equivalent, preferably with restaurant or hospitality software
Deep understanding of the product development lifecycle and ability to deliver high-quality, scalable products across multiple platforms
Technically fluent, capable of engaging with engineers, understanding APIs and systems architecture, and discussing implementation trade-offs
Metrics-driven work style leveraging data to inform decisions
Exceptional communication skills to articulate product vision, rationale, and tradeoffs
Ability to understand customer needs and interactions with products
Decision-making skills with imperfect information, ability to lead without authority, and comfort managing chaos, ambiguity, and complexity
Hands-on restaurant or hospitality experience (e.g., working in a restaurant, bar, or cafe) is a significant plus

Benefits & Perks

Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, 10 company holidays, sick time, and volunteer time off
Employee Resource Groups to build community and inclusion at work
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year to assist with professional development