Technical Product Manager

About the Role

Key Responsibilities

• Aligns the strategic vision with cross-functional stakeholders to shape outcome-based product roadmap, product risk, investment areas and success measures.
• Integrate technical product outcomes to aligned Enterprise and Portfolio objectives.
• Drives product development with ownership of backlog and actively engages cross-functional stakeholders to enable faster speed to market.
• Manages across Enterprise users to define and deliver product performance goals (e.g., outcomes, customer experience, etc.).
• Owns all engagement for assigned technical portfolio regarding the SDLC, e.g., adoption, collaboration.
• Develops, analyses, monitors, and reports on performance metrics from internal and external sources to identify key trends and opportunities for continuous improvement.
• Uses performance metrics to drive towards progress on identified strategies and initiatives.
• Leverages OKRs (Objectives and Key Results) to drive roadmap priorities.

Requirements

• Technical product management experience.
• Understanding of the product technical architecture and the economics of technical investments.
• Ability to create and analyze personas, story maps, and product charters.
• Strong collaboration skills with software engineers to execute product vision and roadmap.
• Proficiency in product strategy, vision and planning, product discovery, and agile ways of working.
• Effective verbal and written communication skills.
• Proficient in Excel, PowerPoint, Word, and other Microsoft Office applications.
• Basic knowledge of the ServiceNow platform and Self-Service tools.

Nice to Have

• Expertise on the critical interdependencies among product model system elements that help and hinder performance.
• Technical know-how understanding the product technical architecture and technical investments.
• Deep understanding of target customer through research (e.g., creation of personas, story maps).
• Experience in enterprise technical alignment and performance measurement and optimization.

Qualifications

• Proficient in product management design and development.
• Fundamental knowledge of technical product/program development, implementation, and strategic analysis.
• Basic understanding of competitive market operations and various products and services within the assigned area.
• Effective verbal and written communication skills.
• Proficient in creating and maintaining Knowledge Articles, Incident Management, and Vulnerability Management.
• Proficient in communication of application lifecycle.
• Proficient in financial and competitive analysis and technical skills.

Benefits & Perks

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year