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Technical Product Manager

ISITE Design

Atlanta, GA
Full Time
Senior
91k-137k
13 days ago

Job Description

About the Role

The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients.

Key Responsibilities

  • Drive the execution of telecom and platform integration projects, ensuring alignment with business strategy and timelines.
  • Lead the development, management, and scaling of RESTful APIs and microservices that power enterprise applications.
  • Oversee infrastructure setup, migration, and disaster recovery (DR) planning and execution.
  • Manage and optimize Kubernetes-based deployments and container orchestration.
  • Improve CI/CD pipeline efficiency to accelerate product delivery and maintain quality.
  • Work cross-functionally with engineering, architecture, operations, and marketing to ensure API-first product development.
  • Define API requirements, technical documentation standards, and versioning strategies.
  • Analyze market trends and customer needs to shape product positioning and feature prioritization.
  • Clearly communicate product vision, progress, and decisions to technical and non-technical stakeholders.

Requirements

  • 8+ years of experience in product management, including successful delivery of high-visibility technical projects.
  • Strong experience designing, launching, and managing APIs and developer-facing products.
  • Solid background in telecom or infrastructure-related projects.
  • Hands-on experience with Kubernetes, containerization, and API gateways (e.g., Apigee, Kong, AWS API Gateway).
  • Expertise in CI/CD tools and pipelines (e.g., Jenkins, GitLab CI, Argo CD).
  • Excellent problem-solving, analytical thinking, and stakeholder communication skills.
  • Strong leadership and the ability to guide technical teams through complex product challenges.

Nice to Have

  • Bachelor's or Master's degree in Computer Science, Engineering, or related field.
  • Familiarity with API security standards (OAuth2, JWT, rate limiting, etc.).
  • Knowledge of Agile/Scrum methodologies.
  • Experience with cloud platforms such as AWS, Azure, or GCP.

Qualifications

  • 8+ years of experience in product management.
  • Successful delivery of high-visibility technical projects.
  • Experience designing, launching, and managing APIs and developer-facing products.
  • Background in telecom or infrastructure projects.
  • Hands-on experience with Kubernetes, containerization, and API gateways.
  • Knowledge of CI/CD tools and pipelines.

Benefits & Perks

  • Base salary range of $91,457 - $137,186, plus incentives based on performance.
  • Medical, dental, and vision insurance.
  • Comprehensive employee assistance program.
  • 401(k) retirement plan.
  • Paid time off and holidays.

Working at ISITE Design

We are solution-focused, tech-powered, and intelligence-fueled, committed to transforming customer experiences through innovative technology and insights. Recognized with awards such as 'World's Best Workplaces,' 'Best Companies for Career Growth,' and 'Best Company Culture,' we foster a collaborative, inclusive, and growth-oriented environment.

Apply Now

Job Details

Posted AtJun 7, 2025
Job CategoryProduct Management
Salary91k-137k
Job TypeFull Time
Work ModeHybrid
ExperienceSenior

About ISITE Design

Website

catalyst.concentrix.com

Company Size

5001-10000 employees

Location

Atlanta, GA

Industry

Telephone Call Centers

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