Technical Product Program Manager

About the Role

Key Responsibilities

• Ensure optimal resource management across projects, balancing demands with availability.
• Conduct portfolio analysis to identify trends, opportunities, and areas for improvement, providing actionable recommendations based on data insights.
• Utilize PlanView software to create and manage portfolio-level data, visualizations, and dashboards that provide insights into project performance, resource allocation, and strategic alignment.
• Manage resource allocation and management across projects to ensure optimal utilization.
• Create long- and short-term plans, including setting targets for milestones and adhering to deadlines.
• Play a pivotal role in program management activities and long-term initiative planning and collaboration across the organization.
• Ensure compliance with governance frameworks and industry standards within technology services.
• Maintain relationships with vendors and Managed Service Providers (MSP), ensuring effective delivery of outsourced services in line with KPIs, SLAs, and other metrics.
• Develop and maintain professional relationships with third parties and internal teams to resolve complex issues and improve service delivery.
• Manage and escalate delivery impediments, risks, issues, and changes tied to engineering programs/initiatives.
• Lead strategic and tactical sourcing initiatives for IT outsourcing services, including software development lifecycle activities, product development, testing, and support.
• Manage market tenders, including drafting RF(x) processes and evaluating supplier selections.
• Partner with HR, Legal, Finance, Procurement, and other stakeholders to complete project work, serving as a single point-of-contact.
• Guide senior leadership in driving continuous improvement in service delivery through process and tool optimization.
• Lead and manage complex, multi-disciplinary programs from start to finish using technical expertise.
• Collaborate with portfolio leads, product leads, and stakeholders to identify training needs and create training plans.
• Establish strong relationships across business and technology leadership, engaging key stakeholders and preparing content for Quarterly Business Review (QBR) and Management Business Review (MBR).

Requirements

• Strong knowledge of ITIL or similar service management frameworks.
• Experience in corporate accounting and finance, including budget reconciliation, data analysis, and managing financial statements.
• Proficiency with industry standard tools such as Jira, Workday, and Planview.
• Excellent influencing skills and experience delivering solutions in a changing environment.
• Experience working closely with third-party managed services providers and internal teams.
• Strong interpersonal skills and ability to navigate a complex, matrixed organization.
• Demonstrated thought leadership, strategic thinking, and cross-functional influence.
• Outstanding relationship skills with strong executive presence.
• Excellent presentation and communication skills, with the ability to synthesize data and insights into clear presentations.

Nice to Have

• Advanced degree or professional certifications in program management or related areas.
• Experience with cloud platforms such as Azure and Google Cloud, including PaaS and SaaS solutions.

Qualifications

• Bachelor's degree in a technical field, or equivalent practical experience.
• 15+ years of technology program management experience.
• At least 7+ years of diversified leadership, planning, communication, organization, and people motivation skills.
• Proven track record managing large-scale technology platform and product services programs in a global organization.
• 10+ years of experience managing large transformative engagements.
• 8+ years of experience managing people, including multiple managers/teams.
• Basic experience in software development or programming lifecycle.
• Proficiency in Microsoft Excel and other Office products.

Benefits & Perks

• Competitive compensation package as part of Total Rewards.
• Potential for annual bonus or long-term incentive opportunities.
• Benefits details available via company link.