Technical Project Coordinator IV

About the Role

Key Responsibilities

• Coordinate and track all IT and field service projects to ensure efficient use of resources
• Respond to and manage high-volume inbound support tickets related to IoT sensor systems (e.g., digital temperature monitoring, IoT gateways)
• Troubleshoot customer issues and escalate tickets to field techs when dispatch is required
• Compile project status reports and manage ongoing project documentation
• Coordinate schedules, host meetings, and monitor timelines for issue resolution
• Analyze system requirements and define project scope and deliverables
• Collaborate with cross-functional Agile teams including engineering, field services, and operations
• Maintain and manage large sets of project data with a high level of accuracy and detail
• Interface with Salesforce or ServiceNow (or similar ticketing platforms)
• Communicate professionally with enterprise customers and internal stakeholders

Requirements

• Bachelor's degree required
• 8+ years of project coordination or technical support experience, preferably in a telecom, IoT, or IT environment
• Experience working in or with high-volume ticketing platforms (e.g., Salesforce, ServiceNow)
• Familiarity with field service dispatch operations is strongly preferred
• Strong attention to detail and comfort managing repetitive workflows with precision
• Excellent organizational, communication, and documentation skills
• Demonstrated ability to handle large datasets and operate in a fast-paced, Agile team structure
• Self-starter mindset; proactive, resourceful, and able to work independently

Nice to Have

• Experience supporting IoT products or digital food safety systems
• Exposure to enterprise customer environments like Starbucks, QSRs, or retail operations
• Background in data analysis, technical troubleshooting, or project reporting

Qualifications

• Educational background with a Bachelor's degree

Benefits & Perks

• Great benefits and a competitive work environment
• Opportunity to work in an innovative, startup-like environment backed by Comcast's enterprise infrastructure
• Engagement with national enterprise clients and cutting-edge technologies
• Potential for growth within a collaborative, fast-moving ecosystem