Technical Project Manager

About the Role

Key Responsibilities

• Serve as a customer-facing liaison and be responsible for overall execution of, and compliance with, the Trip Optimizer Software Maintenance Agreement for Customer's Trip Optimizer operation.
• Coordinate point of contact for BNSF incident investigation, and maintenance requests associated with Trip Optimizer, ensuring timely and satisfactory resolution.
• Proactively seek improvement opportunities with the Railroad solutions, engage with the customer to diagnose and analyze technical and business process issues, and provide solution recommendations.
• Interpret contracts and participate in proposal and contract development, as well as accounting for finances associated with the contractual support agreement.
• Lead Trip Optimizer software releases (Engineering Runs, FTON, FMI, Control Points, etc.).
• Use Clarity to manage the contract budget, cost, and revenue, and report on the financial status of the maintenance contract.
• Participate in discussions about the future of the Services contract involving Sales, Commercial Operations, Contract Management, and Legal.
• Identify, promote, and implement value-added, enhanced maintenance service offerings to expand the value of the contract.
• Manage complex processes involving many stakeholders internally and externally.
• Communicate with TPM peers on top issues, initiatives, and opportunities for improvement.
• Plan, prepare, and/or instruct internal and external training programs to impart product knowledge.
• Manage and track customer issues and requests using SalesForce enterprise management system.

Requirements

• Four years experience in technical project management and support or related field support.
• Ability to lead, drive, and track progress of multiple initiatives simultaneously.
• Leadership experience with the ability to influence and drive results with stakeholders.
• Ability to develop high levels of credibility and strong positive relationships with customers and coworkers.
• Effective oral and written communication skills; ability to articulate clearly and concisely, tailored to audience.
• Bachelor's degree in Technical/Business related field, Engineering or Sciences preferred, or equivalent military/industrial experience.
• Working knowledge of fundamental railroad maintenance, operations, and train dispatching (preferred).
• TO experience or other TP&A product experience (preferred).
• Knowledge of locomotive functions and operations (preferred).
• Strong customer service mindset and motivation for continuous improvement.
• Ability to work effectively with minimal supervision.

Nice to Have

• Working knowledge of fundamental railroad maintenance, operations, and train dispatching.
• TO experience, other TP&A product experience.
• Knowledgeable in locomotive functions and operations.
• Commitment to improvement and continuous learning.
• Highly motivated with a strong customer service mindset.
• Ability to work effectively with minimal supervision.

Qualifications

• Bachelor's degree in Technical/Business related field, Engineering or Sciences preferred, or equivalent military/industrial experience.

Benefits & Perks

• Salary range between $77,400.00 and $110,300.00, influenced by experience and other factors.
• Health, welfare, and retirement benefits (more details at mywabtecbenefits.com).
• Potential annual bonus if eligible.
• Relocation assistance may be provided if eligible.