Technical Project Manager & Data Architect-Contact center background

Tata Consultancy Services

Cupertino, CA

Contract

Senior

82k-130k

16 days ago

Job Description

About the Role

Help with a large contact center platform migration. Ideally, a good communicator with experience in large enterprise projects, data warehousing, technical documentation, and project management and/or data architecture. Contact center tech experience, particularly Genesys, is a plus. An experienced technical project manager and data architect to manage the business data and reporting needs of a large contact center platform migration project.

Key Responsibilities

Work closely with cross-functional teams to deliver data and reporting design, documentation, change coordination, and testing during the migration of the contact center platform.
Shepherd the data and reporting design of the project, coordinate changes to reporting semantics and other instruments.
Regularly socialize project status updates and business reporting impacts with stakeholders.
Document the new end-to-end data flows and objects.
Develop and execute data testing to ensure data integrity and business continuity between old and new platforms.

Requirements

Strong written and verbal communication skills.
Technical project management experience.
Change control and testing management skills.
Enterprise data warehouse experience.
Experience with business operational and historical reporting.

Nice to Have

Contact center experience.
Genesys Engage and/or Cloud CX experience.
Genesys ICON and/or A3S experience.
Knowledge of DataHub, data stewardship, knowledge management.
Experience with Snowflake / AWS, SQL.
Proficiency in Tableau.
Experience with in-house tools: Maestro, Monsterboard, Prism / Core, DataDoor, UDM.