Technical Project Manager - Rockerbox

DoubleVerify

Full Time

Mid Level

86k-149k

20 days ago

Job Description

About the Role

Rockerbox is seeking a Technical Project Manager to drive operational excellence in our customer onboarding process. This isn't a traditional PM role-you won't be building Gantt charts in isolation. You'll be at the center of fast-paced, cross-functional onboarding efforts, ensuring timelines are met, blockers are surfaced, and customers feel confident and supported throughout the process. While onboarding leads are responsible for technical implementation, you'll own the orchestration: managing trackers, aligning internal stakeholders, communicating updates to customers, and creating the systems that make onboarding more efficient, predictable, and scalable. This is a great opportunity for someone who thrives in ambiguity, loves being customer-facing, and wants to have a real impact by building the structure that enables world-class onboarding at a growing startup.

Key Responsibilities

Build, manage, and continuously improve onboarding project plans and status trackers across MTA and MMM implementations.
Own timeline management and progress tracking across onboarding workstreams.
Coordinate across internal teams - Customer Success, Product, Engineering, Data Science, and Professional Services - to keep milestones on track.
Lead customer-facing onboarding status calls, bringing in the right internal experts to speak to technical details as needed.
Own all customer communications related to project timelines, status updates, and open items.
Align onboarding timelines with customer teams based on their internal resourcing and priorities.
Proactively identify and escalate risks or blockers to ensure momentum is maintained.
Design and refine the systems, workflows, and documentation that support scalable, high-quality onboarding.

Requirements

2-5 years of experience in a technical project management role in a customer-facing capacity.
Strong organizational skills and attention to detail; you're the type who never lets a follow-up slip through the cracks.
Clear, confident communicator-both written and verbal-with a knack for managing expectations and building trust.
Comfortable working with technical products and asking clarifying questions to unblock ambiguity.
Excited to build and improve systems; you don't just follow the playbook-you help write it.
Collaborative team player who works well across functions.
Basic Excel/Google Sheets skills required.
Martech or adtech experience is a strong plus.

Nice to Have

Martech or adtech experience is a strong plus.

Qualifications

Experience in a technical project management role.
Experience working with technical products and cross-functional teams.

Benefits & Perks

Role will be eligible for bonus/commission (as applicable), equity, and benefits.
Opportunity to work in a fast-paced, innovative environment.
Contribute to a company dedicated to pushing the boundaries of marketing technology.
Work with talented and passionate professionals.
Growth opportunities for both the company and employees.

Working at DoubleVerify

Joining Rockerbox means being part of a team dedicated to pushing the boundaries of marketing technology. You'll have the opportunity to work in a fast-paced, innovative environment, with a group of talented and passionate professionals. Rockerbox values growth, both of the company and its employees, offering a space where your contributions have a direct impact on our success.

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