Technical Service Manager - Industrial Lubricants - Fully Remote

About the Role

Key Responsibilities

• Provide technical support for industrial finished lubricants through various forums such as email, visits, virtual meetings, and trade shows.
• Provide technical data, advice, and solutions to sales teams, distributors, and customers, generating meaningful sales opportunities for BU LAB.
• Develop solutions with existing or new products for current and new applications or product ideas for the Finished Fluids portfolio.
• Support customers on a technical level by collaborating with product management, account managers, business development, and technical teams to achieve the best outcomes.
• Conduct technical trials at existing and new accounts to generate new sales revenue, coaching customers on applications, formulation, and testing guidance.
• Develop and maintain trustful and reliable relationships with all channels, customers, and distributors.
• Establish and nurture deep relationships with Original Equipment Manufacturers (OEMs) to ensure successful integration and performance of LANXESS's finished fluid solutions.
• Assist in the formulation and implementation of long and short-term strategic sales plans for the industrial fluids business.
• Build and maintain reliable external relationships with customers and distributors.
• Build and maintain collaborative internal relationships with sales, application technology, technical service, product management, business development, production, supply chain, and procurement teams.

Requirements

• Bachelor's Degree in Business, Science, Engineering or a related field or comparable experience.
• Must have technical service experience with strong customer focus, business savviness, and driven to generate sales revenue.
• Must have Finished Fluids application hands-on experience and be comfortable working safely and on-site with customers and OEMs.
• Creative and solution-oriented strategic thinker with the ability to consider new approaches to old problems.
• Self-starter with entrepreneurial skills and the ability to take action quickly to accomplish goals.
• Minimum of 5 years of experience in a Technical Service Manager role or similar position.
• Must be able to travel up to 60 percent of the time.
• The territory for this position may encompass all regions of the United States.

Nice to Have

• MBA or advanced technical degree.

Benefits & Perks

• Competitive compensation packages, inclusive of a global bonus program and an individual performance bonus program.
• Comprehensive benefits including retirement plans, health programs, life insurance, and medical care.
• Support for work-life balance through flexible working arrangements via the global “Xwork” program.
• Commitment to professional and personal development through ongoing education, training, and knowledge sharing.