Technology Manager -Analytics and Automation

About the Role

Key Responsibilities

• Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives
• Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills
• Manages solution delivery and application performance in production, ensuring all relevant risk, financial, and compliance policies are met
• Manages relationships with business and technology partners and leads communities of practice within the organization
• Contributes to the technology strategy for their technical domain
• Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
• Ensures execution is aligned with product strategy by working with product management and stakeholders
• Develops, maintains, and executes a comprehensive analytics and automation roadmap aligned with business objectives
• Drives automation-first strategies to reduce manual effort, improve efficiency, and enhance reliability across network operations
• Leads a global team of analysts and software engineers, fostering a culture of innovation, collaboration, and continuous improvement
• Ensures network automation complies with regulatory, security, and industry standards
• Establishes Key Performance Indicators and Service-Level Objectives to measure operational effectiveness

Requirements

• Strong knowledge and understanding of network protocols and technologies, automation technologies, and AI/ML-driven observability platforms and analytics tools, including Terraform, Itential, NetDevOps, Splunk, Python, React JS, Django, MySQL DB, and Redis
• Experience with custom application development using Python, advanced analytics, and data science
• Proven experience in building and leading high-performing global teams, driving innovation, and fostering a culture of continuous improvement
• Proven track record of leading and managing teams in a complex, enterprise-wide environment
• Excellent communication, problem solving, and stakeholder management skills, with the ability to drive organizational change and communicate complex technical concepts to diverse audiences

Nice to Have

• Knowledge of Agile framework & SCRUM ceremonies
• Financial services industry experience or experience in other highly regulated industries
• Knowledge of public and hybrid cloud networking
• Skills in influence, risk management, solution design, stakeholder management, technical strategy development, analytical thinking, application development, collaboration, result orientation, solution delivery process, agile practices, architecture, automation, data management, DevOps practices

Qualifications

• Experience with network protocols and technologies, automation, and analytics tools
• Experience with custom application development and data science
• Leadership experience in a global, enterprise environment

Benefits & Perks

• Comprehensive benefits package including health insurance, paid time off, and retirement plan
• Salary based on experience, skills, education, and other job-related factors