TechOps Project Coordinator

About the Role

Key Responsibilities

• Lead network transitions to new service providers across North American locations.
• Assist TechOps in meeting all non-negotiable items during location launches.
• Help plan and execute project tasks and milestones, monitoring progress and adjusting plans as needed.
• Coordinate directly with multiple vendors: printing, low voltage, A/V, and network.
• Attend launch calls with cross-functional teammates, updating on TechOps deliverables.
• Serve as the main contact for project queries.
• Convey project updates, risks, and achievements to stakeholders; manage the launch dashboard.
• Assist in managing stakeholder expectations, aligning them with project goals.
• Collaborate with vendors and cross-functional partners on ad hoc tasks and questions related to project deliverables.
• Facilitate communication between the company and vendors/suppliers.
• Identify opportunities for cost savings and process improvements.
• Develop and maintain positive relationships with vendors/suppliers.
• Coordinate with internal stakeholders to assess needs and requirements.
• Review contracts and agreements with vendors/suppliers before liaising with internal stakeholders/management.

Requirements

• 1+ years of experience juggling multiple priorities: emails, phone calls, direct messages, and various to-dos across multiple projects in a given day.
• 1+ years of experience supporting entry-level technical issues with A/V, printing, and network hardware and software systems.
• Basic familiarity with A/V, printing, and network systems and eagerness to learn new tech.
• Familiarity with project management tools and methodologies; experience with Airtable or Monday.com is a plus.
• Clear, empathetic communication skills with the ability to translate technical information into layman's terms.
• Excellent note-taking and documentation skills.
• Ability to identify and bridge communication gaps amongst partners in a project or task.
• Ability to document standard operating procedures and identify bottlenecks and process improvements.
• 1+ years of prior direct customer, client, guest, or member-facing experience.
• 1+ years of professional experience troubleshooting technical or project issues with a collaborative, 'white-glove' approach.
• 3+ years of experience using MacOS and Google Drive with a high level of comfort.

Nice to Have

• Experience with project management tools like Airtable or Monday.com.

Qualifications

• Experience supporting entry-level technical issues with A/V, printing, and network hardware and software systems.
• Experience using MacOS and Google Drive.

Benefits & Perks

• Annual base salary between $65,000 - $70,000, with eligibility for a 10% annual bonus and participation in a long-term incentive program.
• Heavily subsidized healthcare plans.
• Generous paid time off.
• Wellness programs.
• Professional development grants.
• 401k plan.
• Other perks and benefits subject to eligibility.