Trade Operations & Market Supervision Analyst
Intercontinental Exchange
Job Description
About the Role
ICE Operations offers market knowledge, technical expertise, customer service, and innovative tools to support our global functions. Systems, Network, and Trading Operations, Internal IT Support, Information Security, Client Services, and Data Centers all enable our business to run smoothly, securely, and efficiently. ICE Trade Operations is part of a support organization responsible for the daily operations of multiple industry leading derivatives exchanges. The team provides first-line support for customers using proprietary trading systems and conducts real-time trade surveillance of futures markets. As the primary touchpoint for customers, they ensure quick and efficient support for trades and operations essential to their business.
Key Responsibilities
- Conduct real-time surveillance of electronic trading activity in ICE Futures products
- Provide training on the ICE website, trading platform functionality, and specific trading information for OTC and futures markets
- Provide quick responsiveness to customers, offering functionality support and troubleshooting to resolve issues
- Support both new and existing companies in efficient use of proprietary systems, resolving issues, problem-solving, and training
- Monitor the health and usage of systems, escalating recurring or high-priority issues
- Produce operational reports to provide metrics and tracking of queries
Requirements
- College degree or equivalent work experience in a customer-focused environment
- Knowledge of commodity markets, financial trading, or equity brokerage business; exposure to futures markets a plus
- Outstanding problem-solving and analytical skills, attention to detail, and ability to multitask
- Strong communication skills with demonstrated interpersonal skills
- Team player, with commitment to service to customers and their needs
- Working knowledge of at least one of Salesforce, ServiceNow, MS Office
Job Details
Job Skills
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About Intercontinental Exchange
Website
ice.com
Company Size
10000+ employees
Location
Sandy Springs, GA
Industry
Securities and Commodity Exchanges
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