? (Urgent) Digital Consumer Experience Strategy Lead

About the Role

Key Responsibilities

• Deliver CX strategy across digital products for the organization by defining plans, principles based on research, insights, and measurement frameworks.
• Ensure CX Strategy meets agreed-upon milestones, mitigates risk, and maximizes process efficiency.
• Work closely with team members to define, document, share, and maintain the overall user experience strategy, rollout, and operations for Sanofi products and digital solutions.
• Reallocate resources appropriately to deliver on priorities under tight deadlines; lead a team of CX Strategy employees and contractors.
• Mentor, share, and empower the team to stay informed of industry changes, constantly learn, and grow as CX Strategists.
• Influence product and service strategy direction by embodying excellence in consumer experience at all levels.
• Represent CX Strategy across the business and corporate functions, including product and service development.
• Integrate CX Strategy within the consumer experience and digital development process and advocate for CX within digital, partner organizations, and stakeholder groups.

Requirements

• Strong analytical skills with the ability to synthesize qualitative and quantitative data to identify key challenges and insights.
• Strong communication and presentation skills to convey recommendations efficiently.
• Strategic planning skills for CX, including drawing plans from assessments based on product roadmap, team maturity, and business priorities.
• Strong business acumen with the ability to understand value generation and business modeling.
• Deep understanding of digital product management, including agile methodologies and CX principles.
• Knowledge of CX measurement frameworks in both qualitative and quantitative contexts.
• Experience creating, measuring, and refining consumer experience strategies based on user research, human factors, customer feedback, and market data.
• High emotional intelligence to manage stakeholders and bring them along in initiatives.
• Bachelor's degree or equivalent work experience in Design, HCI, MBA, or related field; Master's degree is a plus.
• Hands-on experience as a CX/UX strategist in a large global enterprise, agency, consulting, or startup/scale-up environment, especially in digital product or software design.
• Familiarity with pharma or health technology is a plus.
• Professional-level English communication skills (verbal and written).

Nice to Have

• Experience in pharma or health technology sectors.

Qualifications

• Bachelor's degree or equivalent in Design, HCI, MBA, or related field.
• Master's degree in a relevant field is a plus.
• Work experience in digital product management, CX/UX strategy, or related roles in a large enterprise, agency, or startup.

Benefits & Perks

• Supportive, future-focused team environment.
• Opportunities for career growth through promotions or lateral moves, domestically or internationally.
• Thoughtfully crafted rewards package recognizing contributions.
• Health and wellbeing benefits including high-quality healthcare, prevention, wellness programs, and at least 14 weeks' gender-neutral parental leave.