(USA) Senior Analyst, Business Analysis and Insights - Ecommerce Fraud Prevention

About the Role

Key Responsibilities

• Analyze and research risks or compliance concerns, evaluate trends, and review results for accuracy.
• Provide data-based insights in a uniform manner, monitoring, and reporting on business strategies.
• Collaborate with internal and external business partners to build a consistent and accurate strategy for using data-driven insights and maximize the achievement of business goals.
• Support key business processes, serve as an information resource, provide guidance and recommendations based on defined policies and practices.
• Support relationships with key stakeholders, resolve issues by answering questions, obtaining information, and providing documentation.
• Establish timelines, workflows, and requirements to ensure efficiency and compliance across different business areas.
• Support and develop training, create, verify, and distribute necessary documentation.
• Manage and verify the functionality of key processes and controls, and load appropriate information.
• Model compliance with company policies and procedures, support the company mission, values, and standards of ethics and integrity.

Requirements

• Bachelor's degree in Business, Analytics, Statistics, or related field OR 2 years' experience in data analytics, project management, business, or relevant area.
• Retail and customer service experience.
• Ability to communicate effectively with various stakeholders.
• Ability to work independently with minimal supervision.
• Proficiency in Microsoft Excel, including advanced formulas, queries, and pivot tables.
• Previous experience with chargeback processing or related transaction dispute resolution.

Nice to Have

• Experience with Big Data, Data Analysis and Insights, Statistical Programming Language.

Qualifications

• Bachelor's degree in Business, Analytics, Statistics, or related field OR 2 years' experience in relevant area.

Benefits & Perks

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Additional benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Live Better U education benefit program covering tuition, books, and fees.