Vendor Project Manager

About the Role

Key Responsibilities

• Work with the client and other project managers to coordinate testing efforts and schedule resources for projects in multiple labs/locations
• Meet with the client to discuss and clarify briefs, policies and requests, deadlines, resource planning and allocation
• Collaborate with project managers, testers and producers to keep testing schedules on track
• Establish and maintain reliable internal tracking processes to oversee attendance, schedules, performance, and workload of testers/reviewers in different language groups
• Receive new candidates from recruiters and make decisions to invite them for tryouts or present them to the client
• Guide tester/reviewer candidates through tryouts, serving as the primary contact and escort for testers onsite at the client facility
• Manage onboarding procedures for new testers/reviewers
• Provide technical and linguistic training, coaching, and guidance to improve performance and quality
• Compile and maintain training materials and operating guidelines
• Respond to scheduling requests and other needs or issues from testers/reviewers
• Gather feedback from testers/reviewers about performance and workload management
• Actively seek feedback from the client about team performance and identify workflow challenges
• Work with client managers and producers to improve and streamline localization/reviewing processes
• Devise plans of action involving multiple stakeholders to achieve desired results
• Schedule team meetings and promote team-building activities
• Report to Welocalize management about onsite activities, team performance, client feedback, and planning
• Report to recruiters about language needs, upcoming projects, and candidate status
• Assist project managers and producers on various tasks
• Ensure the safety and well-being of employees on client premises, including during emergency situations

Requirements

• Natural leader who easily gains respect and motivates team members
• Ability to connect easily with colleagues and managers in a diverse setting
• Effective communication skills with client managers, linguists, project managers, and testers
• People management experience
• Excellent command of written and spoken English
• High level of integrity and ability to handle information with discretion
• Genuine team player who puts team first
• High level of responsibility, ownership, and accountability
• Conflict management and mediation skills
• Ability to stay calm under pressure and when facing conflicting demands
• Ability to address groups of 10-100
• Strategic thinking skills
• Extreme attention to detail and organizational skills for managing multiple tasks and deadlines
• Keen judgment in prioritizing tasks and managing communications
• Troubleshooting skills and ability to find solutions quickly in a fast-paced environment
• Experience providing individual and group training in technical and other skills
• Ability to present complex tasks clearly
• 2+ years experience in QA, localization, or globalization industry
• Bilingual proficiency
• In-depth knowledge of OS X, iOS, iWork, iCloud, iTunes, Windows, MS Office
• Bachelor's degree in language, linguistics, HR, management, or related field, or equivalent work experience

Nice to Have

• Project management experience and/or training
• Multilingual skills
• Knowledge of basic HTML and Unicode
• Basic computer networking knowledge (setting up IP addresses, connecting devices using proxy, etc.)
• Experience writing and editing QA plans
• Familiarity with photo editing and desktop publishing
• Training in conflict resolution or mediation