Vice President - Digital Product Ops

About the Role

Key Responsibilities

• Lead a team of 20 product enablement and governance colleagues.
• Drive the go-to-market strategy and processes across the Digital Labs product portfolio, including fintech wallet products/partnerships, Generative AI / Agentic products, peer-to-peer payment solutions, and blockchain-based products and features.
• Lead a centralized governance function responsible for maintaining the overall control and compliance environment for Digital Labs and ingest all process changes related to Project Guardian, in partnership with Control Management, GCO and Compliance.
• Oversee audit program management across Amex Digital Labs, including coordinating audit-related inquiries and exams and regulatory matters.
• Collaborate closely with international markets to determine appropriate management of global launches.
• Proactively anticipate risks/issues and ensure appropriate mitigation planning is in place to avoid compromising delivery.
• Communicate with key stakeholders regarding program strategy, issues, and/or changes.
• Influence cross-functional teams to ensure business alignment, requirements, and resourcing levels are optimal throughout plans.
• Contribute to product ideation through customer, merchant/partner, and internal feedback to solve obstacles and produce solutions.
• Lead process improvements, develop toolkits/resources, and reengineer activities to increase agility and speed to market.
• Supervise ongoing performance of products in market and provide thought leadership on post-mortems to optimize future launches.

Requirements

• Exceptional interpersonal, communication, and negotiation skills with the ability to influence partners across various functions.
• Ability to handle ambiguity in a fast-moving organization and thrive with high autonomy and responsibility.
• Proven results in driving results against timelines, prioritizing, and executing flawlessly.
• Strong strategic, critical, and creative thinking skills for problem-solving and developing solutions.
• Excellent program management skills to lead end-to-end partnerships across multiple verticals including product development, engineering, marketing, legal, and compliance.
• Self-starter capable of working well under pressure, driving decision-making, and adapting to change.
• Strong relationship-building skills with internal and external partners.
• Proven ability in crafting and storytelling.
• Interest and curiosity in the evolving digital, mobile, and alternative payments space and innovative membership experiences.
• Ability to articulate product functionality and demonstrate technical acumen.
• Demonstrated leadership in coaching and developing talent.
• Bachelor's Degree required; MBA a plus.

Nice to Have

• MBA or advanced degree.

Benefits & Perks

• Competitive base salaries.
• Bonus incentives.
• 6% Company Match on retirement savings plan.
• Free financial coaching and financial well-being support.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• Flexible working model with hybrid, onsite, or virtual arrangements.
• 20+ weeks paid parental leave for all parents.
• Free access to global on-site wellness centers (location-dependent).
• Free and confidential counseling support through Healthy Minds program.
• Career development and training opportunities.