XM Institute Senior Experience Management Strategist

Qualtrics

Provo, UT

Full Time

Senior

20 days ago

Job Description

About the Role

The XM Institute Senior Experience Management Strategist at Qualtrics is a role dedicated to advancing the discipline of Experience Management (XM) by producing research, thought leadership, and practical guidance. The position involves creating content, delivering training, and representing the institute at industry events to help organizations operationalize XM best practices and drive value from their programs. This role is part of a small, collaborative team focused on shaping how the world thinks about XM and supporting a global community of XM professionals.

Key Responsibilities

Deliver global research-driven insights and reports that define XM best practices and emerging trends, shaping how clients approach XM.
Produce regular thought leadership content—including articles, webinars, podcasts, and conference presentations—that educate and inspire audiences.
Transform thought leadership into practical content and tools that help organizations operationalize XM programs.
Design and provide training programs for Qualtrics employees, customers, and partners focused on XM program success.
Collaborate with internal teams to integrate XM Institute insights into business development, sales enablement, and product strategies.
Act as an XM evangelist at industry events and in customer interactions to enhance Qualtrics' reputation as a leader in the XM space.
Maintain flexibility to shift priorities and support team goals in a dynamic environment.

Requirements

5+ years leading or advising on XM, CX, EX, or closely related experience programs in large, complex organizations.
Proven ability to conduct and translate research into actionable insights and compelling thought leadership.
Demonstrated success delivering training and communicating complex concepts to diverse business audiences.
Experience building consultative relationships and understanding client needs quickly.
Strong analytical, writing, listening, and presentation skills.
Willingness and ability to travel internationally up to 25%.

Nice to Have

Experience in global XM research methodologies and their impact on enterprise strategies.
Skills in thought leadership creation and multi-channel content development (research papers, webinars, podcasts, presentations).
Ability to represent Qualtrics at industry events and internal forums.
Training and coaching capabilities across varied audiences, from customers to partners.

Qualifications

Educational background is not explicitly specified in the description.

Benefits & Perks

Comprehensive health benefits supporting physical, mental, and financial wellness globally.
Access to cutting-edge XM and professional development resources including training and conferences.
Travel opportunities to industry events and customer sites worldwide.

Working at Qualtrics

A small, collaborative team dedicated to advancing XM as a discipline and making a meaningful impact in the market. The culture values intellectual curiosity, flexibility, authenticity, and having fun while achieving ambitious goals. There is an emphasis on continuous learning, professional growth, and supporting each other's success.

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