XM Institute Senior Experience Management Strategist

Qualtrics

Seattle, WA

Full Time

Senior

119k-216k

about 1 month ago

Job Description

About the Role

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. We are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Our mission is to bring humanity, connection, and empathy back to business through innovative solutions and a dedicated, high-functioning team. The XM Institute Senior Experience Management Strategist role is part of a small, collaborative team focused on advancing the discipline of Experience Management by producing impactful research, content, and training to help organizations operationalize XM best practices.

Key Responsibilities

Deliver global research-driven insights and reports that define XM best practices and emerging trends, shaping how clients approach XM.
Produce regular thought leadership content—including articles, webinars, podcasts, and conference presentations—that educate and inspire diverse audiences.
Transform thought leadership into practical content and tools that help organizations operationalize XM programs.
Design and provide training programs for Qualtrics employees, customers, and partners focused on XM program success.
Collaborate with internal teams to integrate XM Institute insights into business development, sales enablement, and product strategies.
Act as an XM evangelist at industry events and in customer interactions, enhancing Qualtrics' reputation as a leader in the XM space.
Maintain flexibility to shift priorities and support team goals in a dynamic environment.

Requirements

5+ years leading or advising on XM, CX, EX, or closely related experience programs in large, complex organizations.
Proven ability to conduct and translate research into actionable insights and compelling thought leadership.
Demonstrated success delivering training and communicating complex concepts to diverse business audiences.
Experience building consultative relationships and understanding client needs quickly.
Strong analytical, writing, listening, and presentation skills.
Willingness and ability to travel internationally up to 25%.

Nice to Have

Experience in global XM research methodologies and their impact on enterprise strategies.
Skills in thought leadership creation and multi-channel content development (research papers, webinars, podcasts, presentations).
Experience representing organizations at industry events and internal forums.
Training and coaching capabilities across varied audiences, from customers to partners.

Qualifications

Educational background or certifications are not explicitly specified in the description.

Benefits & Perks

Comprehensive health benefits supporting physical, mental, and financial wellness globally.
Access to cutting-edge XM and professional development resources including training and conferences.
Travel opportunities to industry events and customer sites worldwide.

Working at Qualtrics

A small, collaborative team dedicated to advancing XM as a discipline and making a meaningful impact in the market. The culture values intellectual curiosity, flexibility, authenticity, and having fun while achieving ambitious goals. There is an emphasis on continuous learning, professional growth, and supporting each other's success.

Apply Now