Account Consultant - Digital Media

About the Role

Key Responsibilities

• Be the go-to digital advisor for your clients, building trust and driving results.
• Create and manage content across major social media platforms.
• Collaborate with internal experts to launch and optimize ad campaigns.
• Respond to reviews and manage online reputations.
• Host regular strategy calls to review performance and set goals.
• Communicate proactively via video, email, or text to keep clients engaged.
• Track all client interactions and insights in the CRM.
• Identify opportunities to grow accounts and renew services.
• Be ready to participate in professional video calls throughout the day.

Requirements

• 2 years of experience in digital marketing, client success, or account management.
• Experience with video calls, client communication, and managing multiple projects.
• Familiarity with social platforms, digital tools, and online trends.
• Strong communication and writing skills.
• A proactive, organized, and team-first mindset.
• A passion for helping small businesses grow.

Nice to Have

• Experience working in a hybrid or remote work environment.
• Knowledge of online advertising and digital strategy development.

Qualifications

• Experience in digital marketing or account management for at least 2 years.

Benefits & Perks

• Hybrid work flexibility (office remote).
• Commission and bonus potential.
• 401(k) with company match.
• Health, dental, vision, and life insurance.
• FSA & HSA options.
• Paid time off, paid breaks, and parental leave.
• Paid 30-minute lunch every day.
• Equipment supplied by ODM and shipped for remote employees.