Account Executive, Enterprise

Intercom Agency

San Francisco, CA

Full Time

Senior

290k-350k

14 days ago

Job Description

About the Role

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. As an Enterprise Account Executive focused on selling Fin, you'll play a pivotal role in revolutionizing how enterprises scale customer support through AI-driven solutions.

Key Responsibilities

Drive the adoption of Fin, helping enterprise clients unlock the power of AI to automate and scale their support operations.
Manage the entire sales process—from prospecting to close—with a consultative and tailored approach.
Act as the voice of the customer, collaborating with Product, Marketing, and other teams to refine and enhance the AI-agent offering.
Create and deliver compelling, customized demos that showcase the unique value of Fin as an AI agent.
Provide timely, accurate forecasts and ensure clear visibility into your sales pipeline and performance.
Contribute to the overall success of the sales team by mentoring peers, sharing best practices, and leading innovative projects to up-level the group.

Requirements

8+ years of experience as an Account Executive, with at least 3 years selling SaaS solutions to enterprise clients.
Proven success in outbounding and creating the majority of pipeline and revenue (hunter mentality).
Familiarity with AI-powered solutions, customer engagement tools, or support automation products is a strong advantage.
Demonstrated ability to consistently meet and exceed sales targets.
Exceptional written and verbal communication skills, with the ability to clearly articulate complex AI solutions.
Thrives in a fast-paced, dynamic environment, managing opportunities across diverse industries.
Skilled at building trust and creating value in competitive sales landscapes.
Displays intellectual curiosity, ambition, and a commitment to personal and team development.

Nice to Have

Experience with AI-powered solutions, customer engagement tools, or support automation products.

Qualifications

Proven success with 8+ years of sales experience as an Account Executive
At least 3 years selling SaaS solutions to enterprise clients

Benefits & Perks

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family

Working at Intercom Agency

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. Our policy is to not advocate on behalf of the company or our employees on social or political topics in internal or external communications. We respect personal opinion and expression on personal social platforms on personal time. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity, ensuring no discrimination based on protected characteristics.

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