Account Manager

Republic Services

Georgetown Township, MI

Full Time

Entry Level

9 days ago

Job Description

About the Role

The Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services in an assigned territory. The role involves increasing customer penetration by selling the full suite of Republic Services products, building long-term customer loyalty, and supporting the company's sustainability and growth strategies within the environmental services industry.

Key Responsibilities

Effectively maintains and retains existing customers by building effective long-term relationships and customer loyalty.
Develops and maintains a thorough knowledge of the Company's available services, lines of business, and pricing structures, and offers additional services as appropriate to assigned existing customers.
Performs contractual re-signs on existing customers to extend customer relationships and increase customer profitability where appropriate.
Responds to all cancellation requests in alignment with the established escalation policy.
Proactively communicates with or responds to customers in support of company pricing initiatives.
Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings, and proposals.
Responsible for capturing customer emails, minimizing rate restrictions and customer credits.
Increases customer penetration by selling the full suite of Republic Services products.
Regularly meets with the Sales Manager to review weekly customer retention and relationship activities, progress versus goals, and status of key customer relationships.
Partners with the operations team, when needed, to address customer service issues.
Builds relationships and increases company visibility through participation in company-sponsored activities, trade shows, chamber of commerce events, and other similar activities.
Performs other job-related duties as assigned or apparent.

Requirements

Minimum of 1 year of relevant sales experience.
Valid driver's license.
Ability to develop and maintain customer relationships.
Knowledge of sales processes and customer service.
Proficiency with Salesforce or similar CRM tools.
Strong communication and interpersonal skills.

Nice to Have

Waste or transportation industry experience.

Qualifications

Relevant sales experience of at least 1 year.
Valid driver's license.

Benefits & Perks

Comprehensive medical benefits coverage, dental plans, and vision coverage.
Health care and dependent care spending accounts.
Short- and long-term disability.
Life insurance and accidental death & dismemberment insurance.
Employee and Family Assistance Program (EAP).
Employee discount programs.
Retirement plan with a generous company match.
Employee Stock Purchase Plan (ESPP).

Working at Republic Services

Republic Services values a safe, environmentally responsible, and human-centered work environment. The company emphasizes exceeding customer expectations, delivering results ethically, and respecting the dignity and potential of every person. It fosters an inclusive and diverse culture with high employee engagement, community involvement, and a focus on sustainability and innovation. The company's core values include safety, service, environmental responsibility, driven results, and respect for individuals.

Apply Now