Account Manager

Freeman

Philadelphia, PA

Full Time

Entry Level

18 days ago

Job Description

About the Role

Sparks is a leading global brand experience agency, specializing in the design and execution of award-winning experiences that forge deep connections between brands and audiences. Recognized by Adweek as Experiential Agency of the Year, we bring a unique blend of strategic insight and execution excellence to every brand activation, corporate event, trade show exhibit, and immersive experience. Our commitment to creativity, innovation, and flawless execution drives us to craft impactful experiential marketing solutions that deepen relationships, inspire action, and build trust—all around the world. The Account Manager will support our Portable Department by managing client needs and ensuring successful order fulfillment, working closely with cross-functional teams and vendors in a hybrid work environment, primarily based in Philadelphia, PA.

Key Responsibilities

Oversee and approve incoming portable and tabletop orders
Create and organize paperwork needed to fulfill orders
Coordinate freight and show service estimates as needed
Manage graphic needs based on client supplied artwork
Generate freight arrangements/return shipping packets via Fed Ex/UPS/DHL
Collaborate with multiple departments to ensure proper order fulfillment
Maintain, track and manage portable inventory and information through Sparkslink/ExhibitForce
Direct client communication and status updates as required
Coordinate and order on-site show service requirements
Coordinate installation and dismantling labor when applicable
Create setup binders for onsite parties and/or client
Track return shipments utilizing timelines
Manage and submit all final on-site show service orders, labor and add-on invoices
Coordinate and complete final invoicing to client based on final scope to include tracking of client PO#s
Review and manage Sparkslink/ExhibitForce website maintenance and updates
Support client needs and provide exceptional customer service
Collaborate closely with cross-functional teams and vendors
Other duties as assigned

Requirements

Bachelor's degree preferred, High School Diploma or Equivalent with relevant work experience required
Minimum 1-2 years' experience in Trade Show industry
Show services capability & knowledge
Proficient in Microsoft Office, especially Excel, and Google Suite
Ability to anticipate problems and pro-actively determine solutions
Ability to work flexible hours under extreme pressure and deadlines
Ability to manage numerous projects simultaneously and prioritize needs to meet competing deadlines with accuracy
Ability to assume responsibility for completion of projects in the absence of direct supervision
Strong attention to detail, a positive attitude, and a team player
Ability to operate within a fast-paced environment

Nice to Have

Experience with freight and shipping logistics
Experience with inventory management systems

Qualifications

Relevant work experience in trade show or event management industry
Proficiency in Microsoft Office and Google Suite

Benefits & Perks

Medical, Dental, Vision Insurance
Tuition Reimbursement
Paid Parental Leave
Life, Accident and Disability insurance
Retirement with Company Match
Paid Time Off

Working at Freeman

At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other.

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