Account Manager

About the Role

Key Responsibilities

• Effectively maintains and retains existing customers by building effective long-term relationships and customer loyalty.
• Develops and maintains a thorough knowledge of the company's available services, lines of business, and pricing structures, and offers additional services as appropriate to existing customers.
• Performs contractual re-signs on existing customers to extend relationships and increase customer profitability where appropriate.
• Responds to all cancellation requests in alignment with the established escalation policy.
• Proactively communicates with or responds to customers in support of company pricing initiatives.
• Utilizes Salesforce daily to schedule and document activities such as calls, meetings, and proposals.
• Responsible for capturing customer emails, minimizing rate restrictions, and customer credits.
• Increases customer penetration by selling the full suite of Republic Services products.
• Regularly meets with Sales Manager to review weekly customer retention, relationship activities, progress versus goals, and key customer relationships.
• Partners with the operations team to address customer service issues when needed.
• Builds relationships and increases company visibility through participation in company-sponsored activities, trade shows, chamber of commerce events, and similar activities.
• Performs other job-related duties as assigned or apparent.

Requirements

• Minimum of 1 year of relevant sales experience.
• Valid driver's license.
• Strong knowledge of sales principles and customer relationship management.
• Ability to develop and maintain customer relationships.
• Proficiency in using Salesforce or similar CRM tools.
• Excellent communication and interpersonal skills.

Nice to Have

• Waste or transportation industry experience.

Qualifications

• Relevant sales experience (minimum 1 year).
• Valid driver's license.

Benefits & Perks

• Comprehensive medical benefits coverage, dental plans, and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability insurance.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).