Account Manager

About the Role

Key Responsibilities

• Exceed sales, revenue, profitability and client satisfaction targets as assigned.
• Develop and maintain a business plan across your portfolio accounts with individual account plans that achieve the assigned targets.
• Build and maintain a healthy, qualified pipeline of new opportunities that lead to sales and revenues by working/networking across municipal leaders and attending/participating in local meetings & events.
• Nurture and develop new opportunities that are innovative and strategic to growing SAFEbuilt.
• Ensure high client satisfaction and mitigate revenue & client losses by engaging client leaders, leading issue resolution and providing performance reviews and reports.
• Establish yourself and SAFEbuilt a trusted adviser on the industry and community development services thought leader bringing unique, value-added insights to your clients that help them meet their objectives.
• Be local and network - meet and communicate frequently with leaders in your municipal clients.
• Work closely with the operations teams and SAFEbuilt leaders to grow revenue in existing accounts, develop winning solutions, serve clients better and meet our overall financial objectives.
• Execute successful account management and sales strategies, techniques and best practices to optimize our growth, win-rates, profitability and client satisfaction.
• Create and present market and competitively differentiated solutions that SAFEbuilt can profitably deliver and support by working closely with operations and all departments.
• Prepare and respond to all target account requests for proposals, company information, and presentations on the company's capabilities in a manner that distinguishes SAFEbuilt from competition.
• Provide feedback to management to improve the success of sales, solutions, pricing and go to market.
• Maintain sales and client databases and provide reporting and forecasting as required.
• Perform other duties as assigned by management.

Requirements

• Positive, high-energy, business development mentality.
• 10+ years of professional, account management/consultative sales experience with complex business to government or business to business services with a track-record of consistent success.
• Portfolio management experience across many accounts to grow revenue and profitability.
• Deep experience in developing and growing business in complex, procurement-centric, relationship-based sales that can have long sales cycles and be well-rounded in all aspects of sales and account management.
• Solid understanding of municipal environments including the decision-making and procurement process, political dynamics, municipal structure, and building department operations.
• Operational knowledge of construction, building / community development service delivery (e.g., planning & zoning, engineering, plan review, inspections, code enforcement for residential and commercial).
• Strong team player able to establish and maintain effective working relationships and build trust.
• Excellent communication skills, verbally and in writing for effective presentations and proposals.
• Characterized as highly resourceful, innovative, proactive with highest integrity.
• 50%+ travel required - primarily within region; primarily work from home office.
• Proficient personal computer skills, including MS Office, SalesForce.
• Bachelor's Degree or higher, preferably in business, operations, public admin, construction, economics.

Qualifications

• Bachelor's Degree or higher, preferably in business, operations, public admin, construction, economics.