Account Manager

About the Role

Key Responsibilities

• Assist the operational team to deliver excellent and safer performance in the cargo service functions at a high-volume international airport.
• Implement Menzies Aviation Policies and Procedures as laid down in the Eight Pillars of Management.
• Ensure service delivery to customer airlines is according to the airline contacts and within the agreed budget level.
• Ensure safety and security procedures are performed according to the Menzies Health & Safety regulations and international aviation standards.
• Monitor performance, taking action to correct any shortfalls.
• Liaise with airline station managers, airport operations staff, handling agents, customs, immigration, security officials, and other airport stakeholders.
• Provide reports as required and service delivery measurements.
• Provide leadership to the management team and develop their skills.
• Work shifts as required by the business.
• Report any significant deficiency in products, materials, and documents.
• Suggest improvements to working practices, especially relating to safety and security.
• Follow all security procedures as required.
• Take reasonable care for health and safety of oneself and others.
• Co-operate with management to comply with legal requirements.
• Report hazards, near misses, incidents, accidents, or dangerous occurrences.

Requirements

• Financial management skills awareness.
• Effective communication with senior level personnel.
• Ability to work with a multinational workforce and adjust to local conditions.
• Knowledge of the IATA Standard Ground Handling Agreement.
• Ability to develop supervisory teams, provide succession planning, and re-engineer business processes.
• Support other stations as required and ensure responsibilities are covered during leave.
• Cargo handling experience at a high-volume international airport.
• Excellent knowledge of cargo/ramp GSE.
• High School Graduate.
• Must possess a valid State Driver's License.
• Must pass all pre-employment background and a drug test.

Nice to Have

• Experience in aviation safety and security standards.
• Experience in managing airport cargo operations.

Qualifications

• High School Diploma or GED.
• Valid State Driver's License.

Benefits & Perks

• Medical and dental benefits.
• Company matched Registered Retirement Saving Plan (RRSP) contribution.
• Industry leading terms and conditions.
• Full support and training throughout your career journey.