Account Manager

Brightview

Jamesville, NY

Full Time

Senior

9 days ago

Job Description

About the Role

At BrightView, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. We're looking for an Account Manager. The role involves building long-term client relationships, growing the portfolio through ancillary sales and price increases, and ensuring quality service. The Account Manager is the primary contact for clients and supports the overall leadership of the branch.

Key Responsibilities

Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients within the portfolio; look for ancillary opportunities outside the portfolio to grow the book of business and overall growth for the branch.
Develop accurate estimates and takeoffs for both new and existing clients as needed.
Ensure design and bid for proposed enhancement projects are delivered to clients in a timely manner.
Generate referrals from existing client base and communicate to the Business Developer.
Develop and maintain long-term relationships with clients focusing on all pertinent points of contact.
Develop and maintain a schedule to perform “site walkthroughs” during formal meetings with customers to ensure quality and service expectations are met.
Lead and facilitate the resolution of client issues or concerns as needed.
Ensure renewals of each account within the assigned client portfolio.
Proactively listen to potential site enhancement needs of existing clients.
Communicate regularly with the Operations Manager to ensure client needs and expectations are consistently met or exceeded.
Coordinate consistent and timely site visits with Operations Manager to review site quality and to ensure that client expectations are met.
Support the efforts for hiring, training, and coaching the field crews that support the assigned portfolio.
Promote compliance with all safety regulations and policies.
Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services.
Assist the Branch Manager in overall leadership of the branch, including participation in relevant meetings.
Maintain satisfactory accounts receivable levels and CRM account notes as appropriate.
Coordinate with the Branch Administrator to ensure databases are consistently updated with current client information.
Perform other tasks and duties as assigned by Branch Manager.

Requirements

Associate degree in a business-related field or equivalent experience.
Minimum of 3 years of prior customer service, management, and leadership experience with an organization in the landscaping industry or local marketplace.
Effective written and verbal communication skills.
Ability to coach, develop, and foster a teamwork environment.
Ability to travel routinely in a car.
Work environment may be remote or based in an office.

Benefits & Perks

Paid time off
Health and wellness coverage
401k savings plan

Working at Brightview

Here at BrightView, we're as passionate about caring for our clients as we are about caring for each other. We maintain a small company feel and supportive environment that makes our team members feel at home. We encourage discovery and personal development, offering best-in-class opportunities and a range of services including landscape design, development, maintenance, and enhancements. The company values growth, teamwork, and achieving big vision projects.

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