Account Manager

About the Role

Key Responsibilities

• Develop deeper relationships with clients and act as their primary contact with the company.
• Support events and other promotional activities at assigned properties.
• Conduct ongoing account visits and meetings (minimum twice a month per account) to review service performance, utilization reports, and communicate new feature releases.
• Proactively identify opportunities for potential upsell to drive incremental revenue.
• Handle resident and VIP escalations when necessary.
• Lead the contract renewal presentation process for all assigned accounts.
• Establish and develop appropriate business relationships with property owners, property board members, General Management, and IT staff to gain referrals to other communities.
• Partner with legal, engineering, marketing, technical operations, customer service, and other departments to ensure customer satisfaction.
• Create and deliver onsite sales presentations/demos showcasing products and services.
• Conduct product training with clients as needed.
• Attend and/or set up local/national tradeshows and community/hospitality association events.
• Stay up-to-date on community and hospitality telecom trends, brand standards, and competition.
• Collaborate with the team to deliver marketing materials and make recommendations for collateral.
• Respond to customer web inquiries and social media posts.
• Update the customized web portal blog when applicable.
• Perform other duties as required or assigned.

Requirements

• Bachelor's degree preferred or equivalent.
• At least 2 years' telecommunications industry experience with account management experience preferred.
• At least 3 years of Account Management, Customer Service, or relevant experience.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Must embrace company principles and demonstrate understanding of Hotwire's White Glove culture.

Nice to Have

• Experience in the telecommunications industry.
• Experience in account management.

Qualifications

• Bachelor's degree preferred or equivalent.
• At least 2 years' telecommunications industry experience with account management experience preferred.
• At least 3 years of relevant experience in account management or customer service.

Benefits & Perks

• Comprehensive Healthcare/Dental/Vision Plans.
• 401K Retirement Plan with Company Match.
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!).
• Paid Volunteer Time.
• Paid Parental Leave.
• Hotwire Service Discounts for employees living on a serviced property.
• Discounted high-speed internet, video service, phone, and security service offerings.
• Employee Referral Bonuses.
• Exclusive Entertainment Discounts/Perks.