Account Manager

About the Role

Key Responsibilities

• Manage all existing customer accounts within an assigned sales territory with focus on named high value/strategic accounts.
• Own the customer relationships within strategic accounts with additional focus on growth through expanded service offerings, margin improvement, treatment technology optimization, and customer retention.
• Engage in consultative-selling techniques that provide recommendations on a problem to solution basis.
• Advise customers on ESS services and solutions through a basic understanding of various state and local governmental regulations pertaining to generation, storage, transportation, and disposal of generated waste.
• Support Technical Sales Representative(s) with onboarding new accounts to ensure an effective handoff.
• Determine the current total spend on hazardous waste of the high value/strategic customers and ESS's percentage share.
• Create account plans and document in Salesforce for all high value/strategic customers to grow and retain these customers.
• Record leads within existing high value/strategic customers in Salesforce.
• Play an active role in management of Price Books for higher value/strategic accounts, such as additions for new waste streams/service codes.
• Support the Technical Sales Representative(s) and Inside Sales Representative(s) as required with information/help within territory.
• Maintain cooperative working relationships with all necessary departments to ensure effective coordination and resolution of customer issues.
• Perform other responsibilities at the direction of the Strategy & Growth Manager.

Requirements

• Demonstrable customer relationship experience.
• Technical knowledge/experience of waste transport, disposal, and recycling (from a degree or from experience).
• Awareness of managing financial aspects.
• Preferred degree or equivalent experience in science, mathematics, or business.
• 5+ years of sales experience.
• Relationship-building skills.
• Ability to prioritize the highest value opportunities.
• Focus on meeting customers' needs and offering the most efficient (profitable) solutions for ESS.
• Ability to manage customer and waste stream P&Ls.
• Able to work collaboratively across different functions and secure help from colleagues.
• Comfortable with a role on the road while maintaining connectivity to branch/satellite.
• Strong communication and writing skills.
• Veolia training as required.
• High School Diploma.

Nice to Have

• Experience with waste transport, disposal, and recycling from formal education or work experience.
• Experience managing customer and waste stream P&Ls.

Qualifications

• High School Diploma.
• 5+ years of sales experience.
• Technical knowledge/experience of waste transport, disposal, and recycling.

Benefits & Perks

• Paid time off policies.
• Health, dental, vision, and life insurance.
• Savings accounts and tuition reimbursement.
• Paid volunteering opportunities.
• Participation in employer-sponsored 401(k) plan.