Account Manager

About the Role

Key Responsibilities

• Serve as the primary point of contact for an assigned portfolio of maintenance accounts, ensuring client satisfaction and retention.
• Conduct regular site visits and communicate with clients to address concerns, provide updates, and propose enhancements or additional services.
• Build strong relationships with clients to identify opportunities for upselling and account growth.
• Collaborate with the Maintenance Director to establish goals and ensure alignment with company objectives.
• Work closely with operations managers and maintenance supervisors to ensure services are executed to client specifications and company standards.
• Monitor the progress and quality of work across accounts, addressing any issues or inefficiencies.
• Develop and oversee maintenance schedules for assigned accounts, ensuring timely completion of services.
• Prepare and manage budgets for accounts, tracking costs, and ensuring profitability.
• Conduct site inspections to ensure landscapes meet client expectations and company quality standards.
• Maintain accurate records of account activity in Aspire, including client interactions, schedules, and sales pipelines.
• Provide regular reports to the Maintenance Director on account performance, client satisfaction, and revenue generation.

Requirements

• 5+ years of experience in landscaping, account management, or a related field, with a focus on client relationships and team coordination.
• Bachelor's degree in Horticulture, Landscape Management, related field, or equivalent experience preferred.
• Proven ability to manage multiple accounts simultaneously and prioritize tasks effectively.
• Proficiency in budgeting, scheduling, and project management software.
• Knowledge of horticultural practices, maintenance equipment, and safety standards.
• Strong communication and interpersonal skills, with the ability to build and maintain client relationships.
• Proficient in Microsoft 365 or equivalent programs, previous experience in Aspire is a plus.

Nice to Have

• Previous experience in Aspire software.

Qualifications

• Bachelor's degree in Horticulture, Landscape Management, or related field (preferred).
• 5+ years of experience in landscaping, account management, or related field.

Benefits & Perks

• Competitive salary based on experience and qualifications.
• Opportunities for professional development and career advancement.
• Comprehensive health and wellness benefits.
• Paid time off and holidays.
• Supportive and inclusive work environment.