Account Manager

Healthjoy

Chicago, IL

Full Time

Senior

80k-90k

9 days ago

Job Description

About the Role

The Account Manager at HealthJoy is a key member of the Customer Success team supporting post-initial sale revenue and retention across the scaled (SMB) business segment. The role involves engaging directly with clients and cross-functional teams to ensure customer satisfaction, identify growth opportunities, and support product adoption, all within a mission-driven company that aims to simplify healthcare benefits and improve health outcomes.

Key Responsibilities

Partner closely with up to 2 Account Executives to manage a portfolio of small-business customer accounts, ensuring high engagement and satisfaction.
Serve as a trusted partner to customers by understanding their business needs, pain points, and goals, and recommending ways to improve their HealthJoy adoption and ROI.
Utilize tools such as Salesforce, Gainsight, Outreach, and Gong to track customer interactions and ensure timely follow-up.
Maintain accurate records of customer interactions, contracts, and account health in CRM systems.
Identify expansion and upsell opportunities through consultative selling during customer interactions.
Support Account Executives in presenting value-driven upsell proposals and preparing for sales and expansion activities.
Proactively monitor customer health scores and flag potential churn risks.
Gather and relay customer feedback for product and service improvements.
Lead customer training initiatives to increase product adoption.
Own key customer activities to support growth and retention, including strategy reviews, renewal proposals, and amendments.
Advise customers on strategies to optimize adoption across their members, drawing on product knowledge and industry best practices.

Requirements

5+ years of customer-facing account support or related experience demonstrating independence and ownership.
Experience working directly as an HR team member, benefit consultant, or in wellness/benefits preferred.
Extremely well organized and goal-oriented.
Self-motivated with a results-driven mindset.
Willingness to travel approximately 10-15% to support client relationships and internal meetings.

Nice to Have

Interest in learning how to manage a sales process.

Qualifications

Experience in benefits industry, HR, wellness, or related fields
Proficiency with CRM and customer success tools such as Salesforce, Gainsight, Outreach, and Gong

Benefits & Perks

Medical, Dental, and Vision insurance packages
HSA contribution match
Stock options for eligible roles
401(k) match
Paid parental leave
Company-sponsored Short Term and Long Term Disability coverage
Flexible PTO

Working at Healthjoy

HealthJoy is a remote-first employer committed to creating a diverse and inclusive workplace. The company values equal pay, diversity, and inclusion, conducting regular pay reviews to ensure fairness and address disparities. They foster a culture where contributions are valued regardless of personal characteristics and encourage applications from all qualified candidates.

Apply Now