Account Manager

Case Snow Management

Full Time

Senior

about 1 month ago

Job Description

About the Role

Case Facility Management Solutions is an industry leader in exterior facility services, focused on snow and landscape services. Case FMS services over 30,000 small and large commercial sites across 50 states and we continue to grow at a rapid pace. The Account Manager will be responsible for managing the delivery of exterior services for a specific portfolio of client locations, ensuring high levels of on-time delivery, streamlining communication, supporting field management, and resolving finance and billing issues. The role offers an opportunity to join a dynamic, expanding company with a challenging, exciting, rewarding, and fun work environment.

Key Responsibilities

Manage high levels of consistent delivery execution from the service partners on assigned client portfolio.
Utilize Salesforce tools to properly update and document customer and service partner information in a system.
Manage workflow associated with client 3rd party systems and work orders on assigned client locations.
Assist with training of service partners and field team in technology and app usage.
Review data provided and validate that services are being completed on time and correctly.
Manage service delivery to the specified client scope of work.
Utilize designated site mapping tools to manage the assigned geographic footprint.
Communicate with clients at various levels, including regional and store level, via conference calls, phone, and email about service status.
Facilitate and assist in resolving customer problems and concerns.
Assist the billing and finance team with questions and solutions regarding service partner payment issues.
Work on developing additional training materials as needed.
Coordinate with insurance and contract administrators on service partner compliance.
Be available to work all snow events 24/7 and long-duration shifts.

Requirements

Desire to work as part of a team.
Strong negotiating skills.
Attention to detail.
Ability to influence others and manage conflict with a methodical approach.
Excellent computer skills with proficiency in Microsoft Office and CRM systems.
Strong sense of urgency and ability to make fact-based decisions under pressure.

Working at Case Snow Management

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

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