Account Manager - Advertising Partnerships, Media, Creative

About the Role

Key Responsibilities

• Collaborate with internal partner teams to execute successful digital media campaigns aligned to client KPIs.
• Act as daily point of contact for client post sale questions and updates.
• Facilitate the end-to-end creative process between the advertiser and creative team.
• Partner closely with the cross functional teams on campaign activation, trafficking, and optimizations.
• Lead meeting cadences with clients to communicate key campaign performance metrics, insights, optimization recommendations and upsell opportunities.
• Lead internal partner status calls and campaign performance reviews.
• Support monthly campaign billing, ensuring accuracy and delivery.
• Coordinate with internal teams to develop end of campaign reporting and presentations for clients.
• Manage and develop strong, collaborative relationships with partners across the organization.
• Lead cross-functional teams including Media, Analytics, and Billing to ensure consistent communication and execution of client strategy.
• Proactively self-educate around assigned client categories, retail and retail media industry trends to identify best practice opportunities.
• Participate in on-boarding activities for new team members.

Requirements

• 5+ years of client services/account management experience in a direct/digital marketing agency or a combination of agency/client side.
• 3+ years of proven experience managing client relationships and effectively problem solve.
• 2+ years experience using Microsoft Office tools.
• Experience working on a cross-functional, revenue-generating team within a large organization.
• Ability to prioritize, operate with efficiency and communicate with excellence.
• Bachelor's degree.
• Ability to work onsite and closely collaborate with team members.
• Access to client or customer systems and handling confidential/proprietary information.

Nice to Have

• Experience in retail media industry trends.
• Experience managing media campaigns and client relationships in a retail or advertising environment.

Qualifications

• Bachelor's degree.

Benefits & Perks

• Eligibility for Minimum Essential Coverage (MEC) medical plan.
• Dental, vision, and term life insurance.
• Discount prescription program.
• Critical illness and accident coverage.
• Tele-behavioral health services.
• 401(k) plan.
• Sick leave where applicable.
• Paid holiday eligibility based on length and dates of service.