Account Manager

About the Role

Key Responsibilities

• Manage assigned accounts including all communication to and from customers on a daily basis and be available to respond and resolve escalations.
• Develop relationships within the Crane Worldwide network to uncover needs for truckload capacity solutions.
• Communicate needs for solutions with peers and assist in the development of the solution.
• Work as intermediary for communication between customers and peers to meet customer expectations.
• Collaborate with peers and utilize tools provided to generate pricing / quoting responses.
• Work with Operations Associates to provide tracking information as requested by the customer.
• Escalate all issues with a shipment immediately to the customer to ensure prompt resolution, which may include nights and weekends.
• Manage all customer requests and follow up to ensure that the customer needs are met.
• Ensure all pre-alerts from origin offices are assembled and completed based on SOP requirements.
• Transmit all pre-alerts to the customer for all shipments.
• Send all required reports to customers on a daily, monthly, or quarterly basis as required.
• Manage customer-generated reports and ensure their accuracy.

Requirements

• High school diploma or GED; Bachelor's degree preferred.
• Minimum 3 to 5 years' transportation experience or a combination of experience and education, with brokerage experience strongly preferred.
• Experience utilizing industry capacity / pricing boards (DAT, GetLoaded, Truckstop, etc.).
• Experience operating a Transportation Management System.
• Excellent written and verbal communication skills.
• Effective negotiation and closing techniques.
• General understanding of the truckload industry, including equipment types, carrier capabilities, pricing, and regulations.
• Strong understanding of US Geography.
• Excellent organizational and problem-solving skills.
• Proficient in Microsoft Excel.
• Must complete PI assessment to be considered for the position.

Nice to Have

• Professional certification may be required in some areas.

Qualifications

• High school diploma or GED; Bachelor's degree preferred.
• Minimum 3 to 5 years' transportation experience or a combination of experience and education.

Benefits & Perks

• Quarterly Incentive Plan
• 136 hours of Paid Time Off (17 days) for Sick or Personal Use
• Excellent Medical, Dental, and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time
• Employee Discounts
• Wellness Incentives up to $100 per year for completing challenges