Account Manager

LSG Sky Chefs

Jamaica, NY

Full Time

Mid Level

80k-95k

14 days ago

Job Description

About the Role

LSG Sky Chefs is one of the world's largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America. As an Account Manager at LSG Sky Chefs, you will serve as the primary liaison between our airline customers and internal operational teams, ensuring exceptional service delivery, customer satisfaction, and contract compliance.

Key Responsibilities

Develop and maintain an excellent relationship with the assigned account(s) and act as a liaison between the CSC, the airline and the Key Account Manager
Ensure accurate billing and provisioning to the airline
Maintain daily par levels and inventory control in accordance with customer standards
Ensure equipment inventory is taken in a timely and accurate manner
Ensure the on time departure of all flights using catering guidelines
Support the respective departments regarding all airline cycle changes
Monitor and ensure compliance with customer specifications and equipment, policies and procedures (Food & Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP) etc.) in cooperation with the responsible Quality Manager
Maintain customer specifications and monitor changes
Coordinate and participate in all CSC evaluations by the customer, distribute evaluation feedback to department Managers and ensure response is provided in a timely manner
Monitor and ensure CSC compliance with the airlines safety expectations
Develop, document and maintain flight attendant comment and delay database
Support the Executive chef in menu presentations as needed and assist in Chef tables
Track quality scores
Ensure par levels of customer inventory and customer specific goods
Participate in special customer projects
Ensure that the area of responsibility is properly organized, staffed and directed
Guide, motivate and develop subordinate employees within the Human Resources Policy
Participate in coaching the expanded Global Performance System (GPS) process and other career development activities
Plan, implement and control the cost budget in the area of responsibility and initiate corrective actions if needed
Support company initiatives such as GQS, HACCP, Lean Manufacturing, and Employee Safety

Requirements

Bachelor's degree in Business, Hospitality, Supply Chain, or a related field, or equivalent work experience
3+ years of experience in account management, customer service, or client-facing roles
Strong interpersonal and relationship-building skills with the ability to work cross-functionally
Proven ability to manage multiple accounts or projects simultaneously with attention to detail
Excellent verbal and written communication skills
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
Ability to analyze data, prepare reports, and present to internal and external stakeholders
Strong problem-solving and decision-making skills
Comfortable in a fast-paced, deadline-driven environment