Account Manager, Computational Material Science (SaaS)

About the Role

Key Responsibilities

• Develop and nurture strong, long-term relationships with key accounts in academia, industry, and research institutions.
• Act as the primary point of contact for assigned accounts, ensuring high levels of customer satisfaction and retention.
• Proactively identify opportunities for account expansion and additional service adoption based on client needs and evolving research landscapes.
• Conduct regular business reviews with clients to assess their ongoing needs, present new features, and discuss strategic alignment.
• Collaborate with the Customer Success Engineer team to ensure seamless technical support and successful platform utilization by clients.
• Drive new business development efforts by identifying, prospecting, and closing deals with potential clients in the materials science and computational chemistry sectors.
• Lead technical presentations and product demonstrations to prospective customers, effectively articulating the value proposition of the platform.
• Understand and address customer needs and pain points, proposing tailored solutions leveraging the simulation capabilities.
• Develop and execute strategic account plans to achieve sales targets and expand market share.
• Negotiate contracts and terms with clients, ensuring mutually beneficial agreements.
• Gather market intelligence on industry trends, competitor activities, and emerging customer needs to inform sales strategies and product development.
• Represent the company at industry events, conferences, and trade shows to build brand awareness, network, and generate leads.
• Provide valuable feedback from the market and customers to the product development and research teams.
• Work closely with internal teams to align sales strategies with product capabilities and customer satisfaction goals.
• Contribute to the development of sales materials, case studies, and proposals that highlight the platform's benefits.
• Participate in internal team meetings and contribute to the overall success of the company.

Requirements

• Bachelor's degree in a scientific or engineering discipline (e.g., Materials Science, Chemistry, Physics).
• 2+ years of experience in account management, sales, or business development within a B2B SaaS or R D-related technology environment.
• Familiarity with SaaS platforms and understanding of their value proposition.
• Proven track record of achieving sales targets and managing key accounts.
• Ability to understand and communicate technical solutions related to materials science, simulation, or scientific software.
• Knowledge of complex scientific and technical concepts such as atomic-level simulations, molecular dynamics, quantum chemistry.
• Proficiency in CRM software (e.g., Salesforce, HubSpot), Microsoft Office Suite, and collaboration platforms (e.g., Slack, Notion).
• Excellent communication, presentation, and relationship-building skills.
• Comfortable engaging global stakeholders with strong cultural awareness.
• Excellent analytical and problem-solving abilities with a customer-centric approach.
• Willingness to travel frequently for customer engagement in the US and abroad.
• Ability to attend meetings early morning or late evening to collaborate with teams in Asia and Europe.

Nice to Have

• Industry experience with materials, chemicals, automotive, or energy sectors.
• Familiarity with atomic simulation, cheminformatics, scientific computing, computational chemistry, or scientific software/simulation tools.
• Direct experience or strong understanding of computational chemistry methods such as molecular dynamics, Monte Carlo, quantum chemistry.
• Network within the materials science, chemistry, or pharmaceutical industries.