Account Manager - CVS Media Exchange (CMX)

About the Role

Key Responsibilities

• Collaborate with internal partner teams to execute successful digital media campaigns aligned to client KPIs, including acting as a strategic partner to sales and media planning teams to design client media proposals.
• Own post-sale client partnership and communication to ensure seamless campaign launch and execution for JBP and Strategic Growth accounts.
• Execute flawless campaign launch and delivery, partnering across internal cross-functional teams.
• Collaborate internally to define processes for JBP accounts, leveraging alpha and beta product rollouts, and act as a subject matter expert during initial rollouts.
• Manage and develop strong, collaborative relationships with partners across the organization including Media Strategy, Optimization, Creative, AdOps, Analytics, Client Solutions, and Billing.
• Lead internal partner status calls and campaign performance reviews, coordinating with account coordinators and cross-functional partners.
• Lead all post-sale meetings with clients to communicate campaign performance metrics, insights, optimization recommendations, and upsell opportunities.
• Deliver best-in-class client service to support campaign renewals by leveraging historical campaign insights.
• Proactively educate oneself on client categories, retail, and retail media industry trends to identify best practice opportunities.
• Participate in onboarding activities for new team members and mentor account coordinators.
• Act as a subject matter expert on various internal projects as assigned.

Requirements

• 5+ years of client services or account management experience in a digital marketing agency or related environment.
• 3+ years of proven experience managing client relationships and problem solving effectively.
• Excellent communication skills, strong organization, and project management abilities.
• Ability to support multiple campaigns and initiatives simultaneously.
• Willingness to work a hybrid schedule with 3 onsite days/week at one of the specified locations.
• Bachelor's degree preferred or related field, or equivalent experience (HS Diploma with 4 years of experience).

Nice to Have

• Retail media network experience.
• Familiarity with Salesforce.com, SharePoint, Workfront, GAM, TTD.

Qualifications

• Bachelor's degree preferred or related field or equivalent (HS Diploma and 4 years of experience).

Benefits & Perks

• Affordable medical plan options, a 401(k) plan (including matching), and an employee stock purchase plan.
• No-cost programs including wellness screenings, tobacco cessation, weight management, confidential counseling, and financial coaching.
• Paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and other benefits depending on eligibility.