Account Manager

About the Role

Key Responsibilities

• Serve as the primary contact for assigned client accounts, building strong, lasting relationships.
• Proactively assess client needs and recommend appropriate services including enhancements, upgrades, and seasonal offerings.
• Create detailed estimates and service proposals in collaboration with internal teams.
• Oversee service delivery by coordinating with operations, ensuring quality standards and timelines are met.
• Conduct regular site visits and client check-ins to monitor satisfaction and identify service issues or opportunities.
• Maintain thorough and organized records for client communications, contracts, and site assessments.
• Monitor and support the collection of outstanding receivables in coordination with the finance department.
• Assist in the development of marketing strategies, sales initiatives, and process improvements.
• Collaborate with leadership to ensure alignment of sales goals, client expectations, and operational capabilities.

Requirements

• Bachelor's Degree in Horticulture, Landscape Architecture, Business, or related field preferred.
• Minimum 3 years' experience in account management, sales, or related client service role.
• Strong knowledge of landscaping practices including maintenance, design, construction, and irrigation.
• Excellent written and verbal communication skills.
• Ability to problem-solve and resolve client concerns in a professional, solutions-oriented manner.
• Highly organized, detail-oriented, and able to manage multiple priorities effectively.
• Proficient in CRM software, Microsoft Office Suite, and estimating systems.
• Valid Driver's License and ability to travel daily within the local territory.

Nice to Have

• Experience with landscaping practices including maintenance, design, construction, and irrigation.
• Proficiency in CRM software, Microsoft Office Suite, and estimating systems.

Qualifications

• Bachelor's Degree in Horticulture, Landscape Architecture, Business, or related field (preferred).
• Minimum 3 years' experience in account management, sales, or related client service role.

Benefits & Perks

• Paid holidays
• Health insurance
• 401(k) matching
• Paid sick time
• Paid vacation time
• Weekly pay
• Bonus and commission opportunities