Account Manager I - Hattiesburg, MS

About the Role

Key Responsibilities

• Assist in collection process and cargo claim prevention, as needed
• Aggressively pursue customers using networking, social media, customer referrals, etc.
• Conduct calls and face-to-face meetings with customers
• Create service solutions for customers' unique business problems, and initiate pricing
• Monitor the Company's industry competitors, new products, and market conditions to understand a customer's specific needs
• Negotiate service requirements and prices; establish service packages
• Manage business relationships and entertain customers
• Collaborate with customers, front-line management, and various ArcBest departments
• Make sales calls and presentations to customers of all sizes
• Maintain and grow expertise of ArcBest service offerings
• Obtain and develop new accounts utilizing Company techniques and methods
• Identify customer challenges; develop and implement solutions to create opportunities
• Develop sales strategies and a comprehensive understanding of customers' business models
• Work in a team setting to accomplish goals
• Interact with all employees and customers in a professional and courteous manner
• Maintain a positive, customer-focused attitude in a highly intense environment
• Exhibit excellent customer service
• Complete itinerary and call report as required by Company guidelines and IRS regulations
• Complete monthly sales audit reports and expense reports, as required
• Maintain accurate territory account information in ArcBest database

Requirements

• Bachelor's Degree, preferred; relevant experience will be considered
• Transportation industry and related sales experience, preferred
• Proficient in Microsoft Office Suite
• Knowledge of business solutions, competitors, and decision makers, preferred
• Knowledge of ArcBest company policies, services, computer systems and services capabilities, preferred
• Strong competencies in addressing customer needs, cross-selling, negotiating, perseverance and follow-through, problem solving, relationship management, sales closing and agreements, and selling

Nice to Have

• Knowledge of business solutions, competitors, and decision makers, preferred
• Knowledge of ArcBest company policies, services, computer systems and services capabilities, preferred

Qualifications

• Educational background includes a Bachelor's Degree, preferred

Benefits & Perks

• Salary position paid biweekly with variable compensation