Account Manager III, Multi-State

About the Role

Key Responsibilities

• Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members.
• Listens to, seeks, and addresses performance feedback; provides mentoring to team members.
• Supports and responds to the needs of others to support a business outcome.
• Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed.
• Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information.
• Supports, identifies, and monitors priorities, deadlines, and expectations.
• Provides a positive customer experience within market turnaround expectations by building and maintaining strategic relationships with customers, consultants, brokers, and/or channels.
• Demonstrates comprehensive product knowledge when educating customers, resolving questions or concerns, and aligning engagement strategies with customer goals.
• Partner with engagement teams to monitor programs with minimal guidance.
• Implements standard and non-standard strategies to meet or exceed sales and retention targets.
• Maintains updated Customer Relationship Management (CRM) platform and contributes to market growth.
• Executes the RFR process end-to-end, including administration, negotiations, and presentations.
• Ensures contracts, pricing, and membership accounting reflect negotiated terms.
• Creates cross-sell and upsell opportunities to increase growth and retention.

Requirements

• Bachelor's degree in Marketing, Finance, Business Administration, or related field.
• Minimum two (2) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a related field, or minimum five (5) years of experience in these areas.
• Health Insurance License (Maryland) within 3 months of hire.
• Accident and Health Insurance License (California) within 3 months of hire.
• Accident, Health or Sickness Insurance License (District of Columbia) within 3 months of hire.
• Accident and Health or Sickness Insurance License (Hawaii) within 3 months of hire.
• Health Insurance License (Oregon) within 3 months of hire.
• Disability Insurance License (Washington) within 3 months of hire.
• Health Insurance License (Virginia) within 3 months of hire.
• Accident and Sickness Insurance License (Georgia) within 3 months of hire.
• Accident and Health Insurance License (Colorado) within 3 months of hire.
• Knowledge, Skills, and Abilities: Negotiation, Benefits/Services, Benefits/Services Presentations, Sales Opportunity Orchestration, Sales/Partnership Strategy and Techniques, Customer Experience, Goal Setting, Member Service.