Account Manager - Las Vegas

About the Role

Key Responsibilities

• Work closely with Customers, Client Service Partners, Molecular Oncology Specialists (MOSs), Regional Business Directors, and other support personnel to provide the highest level of customer support and satisfaction.
• Regularly and consistently call on customers to introduce and promote assigned Caris solutions including Molecular Intelligence testing, technology interfaces, physician consultations, etc.
• Successfully execute customer retention strategies.
• Interact with existing customers to establish a value-based relationship resulting in increased sales and service to clients.
• Evaluate current and prospective customer sites and prepare strategies & programs to improve revenue, costs, and productivity.
• Present and demonstrate different Caris technology solutions.
• Establish a communication schedule with MOS teammates, Client Services, and Commercial Leadership to exchange feedback, success stories, challenges, and best practices.
• Provide customer updates via CRM and maintain all assigned company assets.
• Submit necessary paperwork such as travel itineraries, trip reports, activity reports, and expense reports accurately and timely.
• Meet all assigned targets and goals set by management.
• Support physicians with the complexity of ordering and interpreting the CMI platform and QC report quality/accuracy, which may involve access to protected health information (PHI).

Requirements

• Bachelor's degree required.
• 3+ years of successful Sales and/or Account Management experience.
• Demonstrated decision-making ability and effective communication skills.
• General understanding of clinic-based business policies and practices.
• Ability to quickly learn and apply knowledge of proprietary software programs.
• Strong written and verbal communication skills.
• Highly self-motivated, self-directed, and attentive to detail.
• Ability to work in a complex, matrix team environment.
• Ability to handle multiple tasks, prioritize, and meet deadlines.
• Proven skills in problem management, process analysis, and root cause analysis.
• Strong interpersonal and relationship-building skills.
• Valid driver's license, clean driving record, reliable vehicle, and insurance meeting company requirements.
• Willingness to spend approximately 60% of time in the field meeting clients and prospects.

Nice to Have

• Pharma, Medical Device, or Diagnostic experience.
• Oncology experience.

Qualifications

• Bachelor's degree.

Benefits & Perks

• Highly competitive and inclusive medical, dental, and vision coverage options.
• Health Savings Account for medical and dependent care expenses.
• Flexible Spending Account for out-of-pocket expenses.
• Paid time off including vacation, sick time, and holidays.
• 401k match and Financial Planning tools.
• Long-term and Short-term Disability insurance, voluntary benefits.
• Employee Assistance Program.
• Pet Insurance.
• Legal Assistance.
• Tuition Assistance.