Account Manager - Oregon

About the Role

Key Responsibilities

• Work closely with Customers, Client Service Partners, Molecular Oncology Specialists (MOSs), Regional Business Directors, and other support personnel to provide the highest level of customer support and satisfaction.
• Regularly and consistently call on customers to introduce and promote assigned Caris solutions including Molecular Intelligence testing, technology interfaces, physician consultations, etc.
• Successfully execute customer retention strategies.
• Interact with existing customers to establish a value-based relationship resulting in increased sales and service to clients.
• Evaluate current and prospective customer sites and prepare strategies & programs to improve revenue, costs, and productivity.
• Ability to present and demonstrate different Caris's technology solutions.
• Establish a frequent communication schedule with MOS teammates, Client Services, and appropriate Commercial Leadership to exchange client feedback, success stories, challenges, and best practices.
• Provide appropriate value customer information and updates via CRM.
• Develop and maintain knowledge of competitive products, services, technology solutions, and reimbursement/billing issues as well as molecular profiling technology solutions and competitive strategies.
• Establish and maintain open lines of communication with key personnel in assigned accounts and escalate issues when customer satisfaction is jeopardized.
• Maintain all assigned company assets including laptop computer, iPhone, etc.
• Submit all necessary paperwork, including travel itineraries, trip reports, activity reports, monthly reports, expense, and service reports, accurately and in a timely manner.
• Meet all assigned targets and goals set by management.
• Provide support for physicians with the complexity of ordering and interpreting the CMI platform, and QC report quality/accuracy, which may require access to detailed protected health information (PHI).

Requirements

• Bachelor's degree required.
• Previous experience of 3+ years of successful Sales and/or Account Management experience.
• Demonstrated decision-making ability towards solving problems, while working under pressure and effectively communicating these solutions to co-workers and customers.
• General understanding of clinic-based business policies and practices.
• Ability to quickly learn and apply knowledge of proprietary software programs.
• Strong communication skills, both written and verbal.
• Highly self-motivated, self-directed, and attentive to detail.
• Ability to work in a complex and matrix team environment; experience working in a team-oriented, collaborative environment.
• Ability to handle multiple tasks, set priorities, schedule, and meet deadlines.
• Proven abilities in problem management, process analysis, and root cause analysis.
• Strong interpersonal and relationship-building skills, with the ability to manage up, down, and across levels of the organization.
• Valid driver's license, clean driving record, reliable vehicle, and automobile insurance that meets Caris requirements.
• This position requires spending 60% of time in the field meeting with clients and prospects and the remaining time on case management.

Nice to Have

• Pharma, Medical Device, or Diagnostic experience.
• Oncology experience.

Qualifications

• Bachelor's degree