Account Manager- Primary Casualty Wholesale- West

The Hartford

Red Bank, NJ

Full Time

Mid Level

59k-89k

28 days ago

Job Description

About the Role

Account Manager - OA09HN We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future. This role is part of Global Specialty Operations, serving as a critical partner to the Excess Casualty and Primary Casualty Wholesale underwriting teams. The individual focuses on service experience & book of business management, acting as a key contact for underwriters and brokers. The position involves working in a team environment across multiple offices, with responsibilities ranging from routine tasks to complex problem solving, and may include project work.

Key Responsibilities

Renewal analysis, loss analysis, and preparing entire accounts for renewal quotes
Prepare and issue Binders, Policies, Endorsements, and follow up for missing subjectivities
Perform rating analysis for renewal prep work and underwriting thought process
Review and analyze endorsement requests, escalate issues as required, and process endorsements
Complete underlying policy analysis on each Excess policy and send for Underwriter review
Serve as a point of contact for brokers and provide excellent customer service
Maintain compliance standards and excellent account file and documentation management
Participate in projects as needed
Perform initial prequalification on renewal submissions and generate summaries
Lead weekly huddle meetings with Underwriters and provide renewal recommendations
Work independently to ensure timely updates in underwriting files
Negotiate effectively with internal and external groups to reach win/win outcomes
Support sales efforts with understanding of strategies, book of business, and performance metrics
Coordinate activities for supporting tasks on new business and renewal accounts
Prioritize workload based on service requirements and customer needs
Monitor work performance to meet quality and service objectives
Facilitate task routing between brokers, underwriters, and support teams
Back up other Account Managers and support various projects as needed

Requirements

Experience as a Commercial Insurance Account Manager or related role at a carrier or brokerage
Knowledge of General Liability exposures
Excess & Surplus experience strongly preferred
Ability to support West Coast business hours
Strong Customer Service orientation and Relationship Building skills
Effective communication skills, both written and verbal
Strong technical ability
Ability to work in a fast-paced, high-volume environment
Proficiency in Microsoft Word, Excel, and PowerPoint
Knowledge of ImageRight and other insurance platforms is desired

Nice to Have

Knowledge of the following insurance coverages: General Liability exposures
Experience with Excess & Surplus lines

Qualifications

College Degree preferred

Benefits & Perks

Competitive base pay range of $59,200 - $88,800
Potential for bonuses, incentives, and recognition
Work arrangements including hybrid and remote options for highly qualified candidates
Access to company perks and benefits as detailed on the company's website

Working at The Hartford

Every day, a day to do right. Showing up for people isn't just what we do. It's who we are - and have been for more than 200 years. We're devoted to finding innovative ways to serve our customers, communities, and employees—continually asking ourselves what more we can do. Our values drive us to do more and to do better every day, fostering an inclusive, community-oriented, and service-driven culture.

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