Account Service Manager Sr - Pharmacy Account Management

About the Role

Key Responsibilities

• Provides strategic planning and account management for large accounts.
• Directs and manages the administration of contractual requirements and obligations.
• Manages the new and renewal implementation process for accounts.
• Interfaces with operations to ensure smooth delivery of services.
• Maintains ongoing account relationships at multiple levels throughout the customer's organization.
• Makes recommendations for improvements to meet customers' expectations.
• Develops implementation processes and manages reporting processes to ensure client retention and high levels of account satisfaction.
• Provides both on-site and off-site account management, including interpreting plan design, researching and resolving inquiries, claims, benefit, and enrollment issues.
• Presents monthly, ad hoc, mid-year, and annual utilization and benefit reporting to brokers and clients.
• Coordinates open enrollment meetings, renewal processes, and training sessions.
• Participates in efforts to support standardization across accounts and works in multi-disciplinary teams to design and implement product and operational enhancements.
• Provides guidance or expertise to less experienced account service managers.
• Makes routine account visits and attends client meetings as necessary.

Requirements

• Requires a BA/BS and a minimum of 5 years of experience managing business operations and/or customer relationships, or equivalent education and experience.
• A sales license may be required.
• Willingness to travel to worksite and other locations as necessary.

Nice to Have

• Experience working in the managed care/healthcare insurance industry, notably in pharmacy benefits.
• PBM experience strongly preferred.
• Exceptional strategic thinking, decision-making, problem-solving skills, and adaptability.
• Proven ability to collaborate with cross-functional teams and coordinate efforts towards common goals.
• Experience interacting confidently with senior management and executive stakeholders, influencing decision-making.
• Excellent written, oral, presentation, and interpersonal communication skills, with negotiation experience.
• Proficiency with Microsoft Office products, MS Teams, CRM tools, and Salesforce.

Qualifications

• Educational background includes a BA/BS degree
• Minimum of 5 years of experience in business operations or customer relationship management

Benefits & Perks

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase and 401k contribution
• Merit increases, paid holidays, Paid Time Off
• Medical, dental, vision, short and long-term disability benefits
• Life insurance, wellness programs, and financial education resources