Affiliate Solutions Consultant

About the Role

Key Responsibilities

• Lead project management and oversee daily operations for Customer Care and the Global Referral Network across all five mass market brands.
• Support outbound calling campaigns on behalf of Better Homes and Gardens Real Estate, Century 21, Coldwell Banker, Coldwell Banker Commercial, and ERA franchise systems, including executing campaigns at the direction of the Lead Outbound Affiliate Solutions Consultant.
• Participate in outbound calling campaigns covering brand-specific topics, program rollouts, and key business requirements such as compliance.
• Support the understanding of key products, programs, and systems offered by Anywhere Franchise Brands and facilitate consultations on those topics as needed.
• Record all interactions via Zendesk and provide campaign reporting and feedback to Brand teams, product teams, and executives.
• Assess performance based on consulting NPS scores and the number of completed consultations.

Requirements

• Minimum of 3+ years' experience in support/customer service, preferably in real estate/franchising.
• Excellent interpersonal, customer service, and communication skills with a professional demeanor.
• Strong technical skills, demonstrated problem-solving ability, and willingness to learn.
• Patience, customer empathy, and ability to multi-task in a fast-paced environment.
• Strong time management, planning, and organizational skills.

Nice to Have

• Experience with project management or operational efficiencies.
• Familiarity with AI tools and leveraging technology to improve program performance.

Qualifications

• Experience supporting customer service in a franchise or real estate environment.
• Strong communication and technical skills.
• Ability to multi-task and manage time effectively.

Benefits & Perks

• Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D.
• 401(k) savings plan with company match.
• Paid Time Off to Include Holidays, Vacation Time, and Sick Time.
• Paid Family & Paternity Leave.
• Life Insurance, Business Travel Accident Insurance.
• Access to LinkedIn Learning, Tuition reimbursement for approved programs.
• Employee Referral Program, Adoption Assistance Program, Employee Assistance Program.
• Health and Wellness Program and Incentives, Employee Discounts, Employee Resource Groups.