Affiliate Solutions Consultant

Anywhere Real Estate

Saint Louis, MO

Full Time

Mid Level

13 days ago

Job Description

About the Role

The Affiliate Solutions Consultant for Anywhere Franchise Brands helps franchise owners, their teams, and support staff to operate efficiently and successfully within the Better Homes and Gardens Real Estate, Century 21, Coldwell Banker, Coldwell Banker Commercial, and ERA franchise systems. This position involves supporting franchise owners and their management and staff teams, with responsibilities including project management, outbound calling campaigns, and facilitating consultations on key products, programs, and systems offered by Anywhere Franchise Brands. The role is 100% remote and plays a crucial part in enhancing program performance and operational efficiencies.

Key Responsibilities

Lead project management and oversee daily operations for Customer Care and the Global Referral Network across all five mass market brands.
Participate in outbound calling campaigns supporting various franchise systems, including brand-specific campaigns, program rollouts, and compliance outreach.
Support outbound campaigns on behalf of franchise systems, executing calling campaigns at the direction of the Lead Outbound Affiliate Solutions Consultant.
Facilitate consultations on key products, programs, and systems offered by Anywhere Franchise Brands as needed.
Record all interactions via Zendesk and provide campaign reporting and feedback to Brand teams, product teams, and executives.
Assess performance based on consulting NPS scores and the number of completed consultations.

Requirements

Minimum of 3+ years' experience in support/customer service, preferably in real estate/franchising.
Excellent interpersonal, customer service, and communication skills with a professional demeanor.
Strong technical skills, demonstrated problem-solving ability, and willingness to learn.
Patience, customer empathy, and ability to multi-task in a fast-paced environment.
Strong time management, planning, and organizational skills.

Nice to Have

Experience with AI and operational efficiencies.
Knowledge of real estate or franchise systems.

Qualifications

Educational background is not explicitly specified, but experience in support/customer service is required.

Benefits & Perks

Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D.
401(k) savings plan with company match.
Paid Time Off including Holidays, Vacation, and Sick Time.
Paid Family & Paternity Leave.
Life Insurance and Business Travel Accident Insurance.
Access to LinkedIn Learning and tuition reimbursement for approved programs.
Employee Referral, Adoption Assistance, Employee Assistance, and Health & Wellness Programs.
Employee Discounts and Employee Resource Groups.

Working at Anywhere Real Estate

Anywhere is proud to have a people-first culture that thrives on empowerment, innovation, and cross-company collaboration. The company values talent, growth, and achieving exceptional results, and is recognized as an employer of choice by organizations such as Great Place to Work, Forbes, Newsweek, and Ethisphere. The culture emphasizes moving the world forward together and supporting employees' career development.

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